Experience Matters Blog
Yes, It’s Time to Get Rid of Old School Employee Surveys
Intention is everything when it comes to creating effective employee listening. Is your organization designing its approach to "check the box" or to trigger thoughtful action? In this blog post, learn three ways to modernize your EX measurement.
Read More
Three Analytical Tools That Every XM Leader Should Understand
How can XM Leaders make simpler and more effective decisions? By matching the best analytical tool to the problems they're trying to solve. This blog post outlines three analytical techniques to address common challenges in XM.
Read More
Five XM Practices for Accelerating Your Digital Transformation
The pandemic has accelerated the already existing trend of companies investing heavily in improving their digital capabilities. This blog post introduces five emerging practices that are helping companies accelerate their digital transformations.
Read More
Applying the Four P’s of XM Insights in the Current Environment
How can organizations today meet the dual challenge of addressing people’s dramatically different needs while operating in a new economic environment? This blog post covers how to apply the Four P's of XM Insights to the current environment.
Read More
Experience Management in a Crisis: Shift from Trending to Sensing
How can Experience Management help organizations navigate the current dynamic environment? This blog post explores five key pieces of advice for being an effective leader through a recession and 10 questions to ask yourself to re-orient your XM program.
Read More
Adjusting Your CX Program to Deal with COVID-19
How should companies adjust their CX efforts during times of organizational crisis and change? This blog post covers 5 principles for making changes to your CX program and addresses common questions around this topic.
Read More
Tap into XM to Navigate a Recession
In downturns, organizations can either manage their way through them or lead their way out of them. This blog post offers advice on how to do the latter and use XM to successfully navigate a recession.
Read More
The Four P’s of XM Insights
How can organizations use XM to sense and respond to changes in their environment more quickly than their peers? This blog post introduces the four categories of XM insights companies should collect to understand and systematically adapt to changes.
Read More
New Research Digs into Industries and Consumer Feedback Patterns
We surveyed 10,000 U.S. consumers about 300 companies across 20 industries. This blog post looks at some industry-specific findings from these studies, including data snapshots of 7 industries and customer feedback preferences across industries.
Read More
Six Types of Experience Data (X-Data)
One of the key building blocks of Experience Management is experience data (X-data,) which helps establish an understanding of how people think, feel, and behave. This blog post describes the six different types of X-data a company should collect.
Read More