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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023

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HR Executives Overestimate How Well Their Organizations Use Employee Feedback

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XMI Customer Ratings – Overall, 2022 (by Industry)

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2022 XMI Customer Ratings – Consumer NPS (by Industry)

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NPS® Ratings Across 20 Industries, 2018 – 2022

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The State of B2B CX Maturity, 2022

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XM Leaders’ Stock Outperformed Through Uncertainty

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Executives Expect Customers and Employees to get More Demanding

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Executives Overestimate How Well Their Organizations Use Customer and Employee Feedback

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XM Leaders Enjoy Stronger Business Performance, 2022

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Momentum for 13 Online Activities

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The State of CX Maturity, 2021

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XMI Customer Ratings – Overall Scores, 2021 (by Industry)

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XMI Customer Ratings – Consumer NPS, 2021 (by Industry)

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How Consumers Choose Companies (by Country)

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Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021

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Customers’ Preferred Feedback Channels, 2021

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Net Promoter® Score (NPS) Across Countries

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