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Executives Expect Customers and Employees to get More Demanding
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Resource Type
XM Library
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Executives Overestimate How Well Their Organizations Use Customer and Employee Feedback
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XM Leaders Enjoy Stronger Business Performance, 2022
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Momentum for 13 Online Activities
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The State of CX Maturity, 2021
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XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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XMI Customer Ratings – Consumer NPS, 2021 (by Industry)
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How Consumers Choose Companies (by Country)
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Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Customers’ Preferred Feedback Channels, 2021
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Net Promoter® Score (NPS) Across Countries
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What Candidates Want From A New Job
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Who Customers Tell About Their Experiences
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Frequency of Bad Customer Experiences (by Industry)
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Customers’ Preferred Feedback Channels, 2020
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Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Channel Preferences Across Multiple Activities
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Acting on Feedback Engages Employees
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