Experience Management Professional (XMP) Certification

The XMP is the premier credential recognizing expertise in the discipline of experience management.

Introduction to the XMP Certification

XMP Certification Blueprint

The XMP Certification exam tests applicants’ knowledge across four domains.

Understanding the Human Experience

XM is focused on understanding and catering to the needs of people. This domain is about understanding how human beings make decisions and respond to experiences.

XM Competencies

To implement XM, professionals need to master a set of skills. This domain covers six distinct XM competencies and how to apply them in XM programs

XM Foundations

Professionals need to know what XM is all about. This domain is about understanding the core structure and underlying elements of XM.

Applying XM

XM professionals need to deploy XM across a number of different areas. This domain covers the basic elements of different experience areas and use cases.

To learn more, download the XMP Certification Handbook

The XMP Certification Process

XMP Certification is open to anyone with experience leading XM programs as a practitioner or consultant.

Applicants must have a four-year undergraduate degree and three years of full-time XM experience. Individuals without a four-year degree will need 5 years of full-time XM experience to qualify.

 After completing an application, approved applicants will schedule an online proctored exam. After passing the exam, applicants will receive the XMP Certification, which they will need to renew every two years.

The XM Professional Certification fee is $595 USD. A $95 USD discount is offered to individuals who hold approved domain certifications in good standing (CCXP, SHRM-SCP, and SPHR).