XM Pros Online
A private discussion forum for XM professionals to connect with each other while sharing and co-creating best practices.
XM Institute Upcoming Events
XM Pros Member Spotlight
Ashima Bhagat
DIRECTOR OF BUSINESS MANAGMENT //
VODAFONE IDEA LIMITED
Ashima’s current focus is learning more about XM and building her skill set. Recently, Ashima created a small support group within her organization to support the sales team with internal approval processes to speed up their quote-to-customer cycle and successfully demonstrated a 30% increase in the first month.
James Crawford
BUSINESS PROCESS ENGINEER, INNOVATION SERVICES //
OKLAHOMA HUMAN SERVICES
James focuses on all individuals and families who apply for services from the Oklahoma Department of Human Services. James is proud of the creation of a mobile-first application and web-based support platform that permits eligible parents to apply for in-home child care, invite caretakers, track days of care given, and pay caretakers all via the telephone.
Katie Anthony
HEAD OF GLOBAL CUSTOMER EXPERIENCE RESEARCH //
DEXCOM
Katie manages the Global Voice of Customer Program at Dexcom and collaborates cross-functionally and internationally with their global partners alongside her team. Dexcom has customer listening touchpoints active in 16 countries and in 14 different languages; with this always-on global feedback, they are able to tailor experiences to specific markets instead of using a one-size-fits-all approach.
TOPIC OF THE MONTH
Maturing Your B2B CX Program
B2B CX is generally proven to lag in maturity in comparison to B2C CX, oftentimes due to the complexity of B2B businesses. As a result, B2B CX is complex, creating unique challenges when trying to mature programs.
In this brief presentation, Bruce Temkin, Head of the XM Institute, shares how B2B companies are continually transforming their CX programs in the areas of governance and data.
Participate in the XM Pros community
Topic of the Month
A monthly topic introduced during a brief presentation and continued with a facilitated discussion in the XM Pros online forum throughout the month.
Peer-to-Peer Networking
Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.
Virtual Meet-Ups
Monthly online networking sessions for XM professionals to convene and discuss various topics, including exclusive content from the XM Institute.
Expert Q&A Sessions
Open Q&A sessions with Qualtrics experts in the XM Pros online forum.
Local Chapters
Gatherings with other XM professionals in your region designed to help expand your local network and provide exclusive access to Qualtrics content.
Pro-to-Pro
A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals (offered quarterly).
XM Learning Labs
A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty (offered quarterly).
Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.