Sr. Assistant Director for Strategic Analysis // Binghamton University
The core of Manar’s job responsibility is to transform both experience and operational data into useful insights, which the university can then use to make decisions about how to improve its student experience. She is currently focused on developing a student success journey and applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.
Gina and her team recently won an innovation award for leveraging Google and AI to create a shortcut that helps customers find information and self-serve faster. This new experience not only supported how customers prefer to find information, it also dramatically improved the company’s self-service and case deflection rates.
Director of Enrollment Management // Woodlynde School
Kristen is passionate about research. She is currently finalizing the reporting of her organization’s first community-wide survey, which - after a year of distance- and hybrid-learning - is uncovering valuable opportunities to address the varied needs and expectations of their different constituents.