A global, free community for XM professionals who want to learn about XM, connect with their peers, and advance both their careers and the XM profession at large.

Where XM Leaders Connect

XM Institute Upcoming Events

XM PROS ONLINE FORUM

9AM ET // 10AM CET

Expert Q&A with Carol Haney (Week of September 26th)

Sep 30
XM PROS ONLINE FORUM

2PM ET // 4PM CET

Topic of the Month: Maturing Your B2B CX Program

Sep 30
XM PROS INDUSTRY EVENT: HEALTHCARE

11AM ET // 5PM CET

Using Segmentation to Amplify the Patient Voice feat. Susan Ngo

Oct 4
XM PROS INDUSTRY EVENT: FINANCE

11AM ET // 5PM CET

Applying Journey Thinking to Complaint Capture feat. Natasha Renaud

Oct 5
XM PROS INDUSTRY EVENT: HIGHER ED

11AM ET // 5PM CET

The Future of Hybrid Learning and the Student Experience feat. Rob Curtin and Melissa Hortman

Oct 6
XM PROS VIRTUAL MEETUP

7PM ET // 9AM AEST

Core Functions of a CX Center of Excellence feat. Greg Chase

Oct 26
XM PROS VIRTUAL MEETUP

11AM ET // 5PM CET

Core Functions of a CX Center of Excellence feat. Greg Chase

Oct 27

XM Pros Member Spotlight

Ashima Bhagat, Director of Business Managment

Ashima Bhagat

DIRECTOR OF BUSINESS MANAGMENT //

VODAFONE IDEA LIMITED

Ashima’s current focus is learning more about XM and building her skill set. Recently, Ashima created a small support group within her organization to support the sales team with internal approval processes to speed up their quote-to-customer cycle and successfully demonstrated a 30% increase in the first month.

James Crawford, Business Process Engineer, Innovation Services

James Crawford

BUSINESS PROCESS ENGINEER, INNOVATION SERVICES //

OKLAHOMA HUMAN SERVICES

James focuses on all individuals and families who apply for services from the Oklahoma Department of Human Services. James is proud of the creation of a mobile-first application and web-based support platform that permits eligible parents to apply for in-home child care, invite caretakers, track days of care given, and pay caretakers all via the telephone.

Katie Anthony, Head of Global Customer Experience Research

Katie Anthony

HEAD OF GLOBAL CUSTOMER EXPERIENCE RESEARCH //

DEXCOM

Katie manages the Global Voice of Customer Program at Dexcom and collaborates cross-functionally and internationally with their global partners alongside her team. Dexcom has customer listening touchpoints active in 16 countries and in 14 different languages; with this always-on global feedback, they are able to tailor experiences to specific markets instead of using a one-size-fits-all approach.

Topic of the Month
TOPIC OF THE MONTH

Maturing Your B2B CX Program

B2B CX is generally proven to lag in maturity in comparison to B2C CX, oftentimes due to the complexity of B2B businesses. As a result, B2B CX is complex, creating unique challenges when trying to mature programs.

In this brief presentation, Bruce Temkin, Head of the XM Institute, shares how B2B companies are continually transforming their CX programs in the areas of governance and data.

Watch Presentation

Participate in the XM Pros community

XM Pros Online

A private discussion forum for XM professionals to connect with each other while sharing and co-creating best practices.

Topic of the Month

A monthly topic introduced during a brief presentation and continued with a facilitated discussion in the XM Pros online forum throughout the month.

Peer-to-Peer Networking

Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.

Virtual Meet-Ups

Monthly online networking sessions for XM professionals to convene and discuss various topics, including exclusive content from the XM Institute.

Expert Q&A Sessions

Open Q&A sessions with Qualtrics experts in the XM Pros online forum.

Local Chapters

Gatherings with other XM professionals in your region designed to help expand your local network and provide exclusive access to Qualtrics content.

Pro-to-Pro

A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals (offered quarterly).

XM Learning Labs

A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty (offered quarterly).

XM Pros by the Qualtrics XM Institute

Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.

JOIN HERE