Qualtrics XM Pros

A global, free community for XM professionals who want to learn about XM, connect with their peers, and advance both their careers and the XM profession at large.

Where XM Leaders Connect

Upcoming XM Institute Events

Feb

15

XM PROS VIRTUAL MEETUP

Consumer Trends Defining 2024 with James Scutt

Feb 15 // 11AM ET // 4PM GMT

XM Pros Member Spotlight

Matthew Cone, Customer Service Practice Director

Matthew Cone

CUSTOMER SERVICE PRACTICE DIRECTOR //

UWEBC

See our conversation with XM Pros member Matthew Cone, Senior Manager, Customer Service Practice Director at UWEBC!

Watch Now
Rita Simmons, Senior Manager, Customer Experience

Rita Simmons

SENIOR MANAGER, CUSTOMER EXPERIENCE //

BLACKLINE

See our conversation with XM Pros member Rita Simmons, Senior Manager, Customer Experience at BlackLine!

Watch Now
Forrest Caldwell, Director of Customer Experience

Forrest Caldwell

DIRECTOR OF CUSTOMER EXPERIENCE //

YAAMAVA' RESORT & CASINO AT SAN MANUEL

See our conversation with XM Pros member Forrest Caldwell, Director of Customer Experience at Yaamava' Resort & Casino at San Manuel

Watch Now
February Virtual Meetup
TOPIC OF THE MONTH

Consumer Trends Defining 2024

Join us this February for our Virtual Meet-up where we’ll delve into the consumer trends defining 2024. Together, we’ll unearth the crucial role of authentic human connections in crafting a strong AI strategy, and discuss why delivering exceptional digital support is essential in fostering customer loyalty. View your business from the perspective of those who matter most – your customers – and sculpt your customer strategy for the year ahead.

Register Now

Participate in the XM Pros community

XM Pros Community

A private group for XM professionals to connect with each other while sharing and co-creating best practices.

Peer-to-Peer Networking

Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.

Virtual Meetups

Live networking sessions for XM Professionals to convene and discuss various topics, held monthly.

Local Engagement

Gatherings with other XM professionals in your region designed to help expand your local network. [Coming Soon]

Pro-to-Pro

A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals based on their interests and experience.

XM Learning Labs

A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty.

XM Pros by the Qualtrics XM Institute

Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.

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