A global, free community for XM professionals who want to learn about XM, connect with their peers, and advance both their careers and the XM profession at large.

Where XM Leaders Connect

XM Institute Upcoming Events

XM PROS VIRTUAL MEETUP

7PM ET // 9AM AEST

Getting the Most from Maturity Assessments feat. Katie Anthony

May 18
XM PROS VIRTUAL MEETUP

11AM ET // 5PM CET

Getting the Most from Maturity Assessments feat. Katie Anthony

May 19
XM PROS ONLINE FORUM

Expert Q&A with James Scutt (Week of May 23rd)

May 27
XM PROS ONLINE FORUM

Topic of the Month: Getting the Most from Maturity Assessments

May 31

XM Pros Member Spotlight

Ashima Bhagat, Director of Business Managment

Ashima Bhagat

DIRECTOR OF BUSINESS MANAGMENT //

VODAFONE IDEA LIMITED

Ashima’s current focus is learning more about XM and building her skill set. Recently, Ashima created a small support group within her organization to support the sales team with internal approval processes to speed up their quote-to-customer cycle and successfully demonstrated a 30% increase in the first month.

James Crawford, Business Process Engineer, Innovation Services

James Crawford

BUSINESS PROCESS ENGINEER, INNOVATION SERVICES //

OKLAHOMA HUMAN SERVICES

James focuses on all individuals and families who apply for services from the Oklahoma Department of Human Services. James is proud of the creation of a mobile-first application and web-based support platform that permits eligible parents to apply for in-home child care, invite caretakers, track days of care given, and pay caretakers all via the telephone.

Katie Anthony, Head of Global Customer Experience Research

Katie Anthony

HEAD OF GLOBAL CUSTOMER EXPERIENCE RESEARCH //

DEXCOM

Katie manages the Global Voice of Customer Program at Dexcom and collaborates cross-functionally and internationally with their global partners alongside her team. Dexcom has customer listening touchpoints active in 16 countries and in 14 different languages; with this always-on global feedback, they are able to tailor experiences to specific markets instead of using a one-size-fits-all approach.

Topic of the Month
TOPIC OF THE MONTH

Getting the Most from Maturity Assessments

Maturity assessments are critical for any XM professional. They provide insight into the strengths and weaknesses of XM programs and enable you to track progress to higher maturity levels. Additionally, maturity assessments build stakeholder alignment and help demonstrate the value of XM in order to gain buy-in and resources for ongoing improvements.

In this brief presentation, Moira Dorsey, XM Catalyst with XM Institute, shares five ways organizations can get the most from maturity assessments.

Watch Presentation

Participate in the XM Pros community

XM Pros Online

A private discussion forum for XM professionals to connect with each other while sharing and co-creating best practices.

Topic of the Month

A monthly topic introduced during a brief presentation and continued with a facilitated discussion in the XM Pros online forum throughout the month.

Peer-to-Peer Networking

Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.

Virtual Meet-Ups

Monthly online networking sessions for XM professionals to convene and discuss various topics, including exclusive content from the XM Institute.

Expert Q&A Sessions

Open Q&A sessions with Qualtrics experts in the XM Pros online forum.

Local Chapters

Gatherings with other XM professionals in your region designed to help expand your local network and provide exclusive access to Qualtrics content.

Pro-to-Pro

A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals (offered quarterly).

XM Learning Labs

A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty (offered quarterly).

XM Pros by the Qualtrics XM Institute

Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.

JOIN HERE