A global, free community for XM professionals who want to learn about XM, connect with their peers, and advance both their careers and the XM profession at large.

Where XM Leaders Connect

Upcoming XM Institute Events

Sep

EXPERT Q&A

Expert Q&A with James Scutt (Week of August 28th)

Sep 1 // 5PM ET // 10PM CET

Sep

TOPIC OF THE MONTH

Topic of the Month: Is AI Good or Bad for Experience Management?

Sep 2023

Sep

XM PROS VIRTUAL MEETUP

Is AI Good or Bad for Experience Management?

Sep 14 // 11AM ET // 5PM CET

Sep

XM LEARNING LABS

XM Learning Labs: Successfully Embracing AI Without All the Hype

Sep 19 // 11AM EST // 3PM GMT

Sep

EXPERT Q&A

Expert Q&A with Bruce Temkin (Week of September 25th)

Sep 29 // 5PM ET // 10PM CET

Oct

TOPIC OF THE MONTH

Topic of the Month: Demonstrating the Value of XM Efforts

Oct 2023

Oct

XM LIVE

XM LIVE DUBAI

Oct 3 // 9AM GST // 9AM GST

Oct

XM PROS VIRTUAL MEETUP

Demonstrating the Value of XM Efforts

Oct 18 // 7PM ET // 9AM AEST

Oct

XM PROS VIRTUAL MEETUP

Demonstrating the Value of XM Efforts

Oct 19 // 11AM ET // 1AM AEST

Oct

XMI MASTERCLASS

XM Institute Masterclass: Frankfurt

Oct 19 // 9AM CET // 9AM CET

Oct

XMI MASTERCLASS

XM Institute Masterclass: Stockholm

Oct 26 // 9AM CET // 9AM CET

Oct

EXPERT Q&A

Expert Q&A with Isabelle Zdatny (Week of October 23rd)

Oct 27 // 5PM ET // 10PM CET

Nov

XMI MASTERCLASS

XM Institute Masterclass: Amsterdam

Nov 7 // 9AM CET // 9AM CET

Nov

XMI MASTERCLASS

XM Institute Masterclass: London

Nov 9 // 9AM GMT // 9AM GMT

XM Pros Member Spotlight

Matthew Cone

CUSTOMER SERVICE PRACTICE DIRECTOR //

UWEBC

See our conversation with XM Pros member Matthew Cone, Senior Manager, Customer Service Practice Director at UWEBC!

Watch Now

Rita Simmons

SENIOR MANAGER, CUSTOMER EXPERIENCE //

BLACKLINE

See our conversation with XM Pros member Rita Simmons, Senior Manager, Customer Experience at BlackLine!

Watch Now

Forrest Caldwell

DIRECTOR OF CUSTOMER EXPERIENCE //

YAAMAVA' RESORT & CASINO AT SAN MANUEL

See our conversation with XM Pros member Forrest Caldwell, Director of Customer Experience at Yaamava' Resort & Casino at San Manuel

Watch Now

TOPIC OF THE MONTH

Is AI Good or Bad for Experience Management?

Join Bruce Temkin as he discusses the future impact of AI, the work we do, and the experiences that organizations deliver.

Watch Presentation

Participate in the XM Pros community

XM Pros Community

A private group for XM professionals to connect with each other while sharing and co-creating best practices.

Topic of the Month

A topic introduced with a brief presentation followed by facilitated discussions in our online LinkedIn forum.

Peer-to-Peer Networking

Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.

Virtual Meetups

Live networking sessions for XM Professionals to convene and discuss various topics, held monthly.

Expert Q&A Sessions

Open Q&A sessions with XM experts in our LinkedIn group forum.

Local Engagement

Gatherings with other XM professionals in your region designed to help expand your local network. [Coming Soon]

Pro-to-Pro

A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals based on their interests and experience.

XM Learning Labs

A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty.

Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.

By joining XM Pros, you agree that we may process your personal data in accordance with our Privacy Statement and that the XM Institute may contact you with updates, new content and research materials, and invitations to participate in future research projects.