XM Pros Community
A private group for XM professionals to connect with each other while sharing and co-creating best practices.
Upcoming XM Institute Events
XM Pros Member Spotlight
Matthew Cone
CUSTOMER SERVICE PRACTICE DIRECTOR //
UWEBC
See our conversation with XM Pros member Matthew Cone, Senior Manager, Customer Service Practice Director at UWEBC!
Watch Now
Rita Simmons
SENIOR MANAGER, CUSTOMER EXPERIENCE //
BLACKLINE
See our conversation with XM Pros member Rita Simmons, Senior Manager, Customer Experience at BlackLine!
Watch Now
Forrest Caldwell
DIRECTOR OF CUSTOMER EXPERIENCE //
YAAMAVA' RESORT & CASINO AT SAN MANUEL
See our conversation with XM Pros member Forrest Caldwell, Director of Customer Experience at Yaamava' Resort & Casino at San Manuel
Watch Now
TOPIC OF THE MONTH
Unlocking the Potential of an Empowered Customer Frontline
It’s widely accepted that great customer experiences are created by empowered and engaged frontline staff, and many XM teams are embarking on the journey of demonstrating the value of EX and CX connections unique to their organizations. Join this session to share and learn how these projects are getting off the ground, and lessons learned form those who have made progress in this area of practice. Tune in on Wednesday, July 31st at 7:00 pm ET/9:00 am AEST or Thursday, August 1st at 11:00 am ET/1:00 am AEST.
Participate in the XM Pros community
Peer-to-Peer Networking
Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.
Virtual Meetups
Live networking sessions for XM Professionals to convene and discuss various topics, held monthly.
Local Engagement
Gatherings with other XM professionals in your region designed to help expand your local network. [Coming Soon]
Pro-to-Pro
A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals based on their interests and experience.
XM Learning Labs
A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty.
Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.