Expert Q&A with Isabelle Zdatny (Week of August 22nd)
XM PROS ONLINE FORUM
Topic of the Month: XM During Times of Uncertainty
XM Pros Member Spotlight
DIRECTOR OF BUSINESS MANAGMENT //
VODAFONE IDEA LIMITED
Ashima’s current focus is learning more about XM and building her skill set. Recently, Ashima created a small support group within her organization to support the sales team with internal approval processes to speed up their quote-to-customer cycle and successfully demonstrated a 30% increase in the first month.
BUSINESS PROCESS ENGINEER, INNOVATION SERVICES //
OKLAHOMA HUMAN SERVICES
James focuses on all individuals and families who apply for services from the Oklahoma Department of Human Services. James is proud of the creation of a mobile-first application and web-based support platform that permits eligible parents to apply for in-home child care, invite caretakers, track days of care given, and pay caretakers all via the telephone.
HEAD OF GLOBAL CUSTOMER EXPERIENCE RESEARCH //
Katie manages the Global Voice of Customer Program at Dexcom and collaborates cross-functionally and internationally with their global partners alongside her team. Dexcom has customer listening touchpoints active in 16 countries and in 14 different languages; with this always-on global feedback, they are able to tailor experiences to specific markets instead of using a one-size-fits-all approach.
TOPIC OF THE MONTH
XM During Times of Uncertainty
We are facing uncertain times, which will require leaders to make adjustments to thrive during this period by tapping into the capabilities of Experience Management (XM). XM provides the foundation for higher levels of agility, which is critical during periods of uncertainty.
In this brief presentation, Bruce Temkin, Head of the XM Institute, shares how to leverage XM to adapt your organization and thrive during a downturn.