Phillip is incredibly proud of the real-time XM solution he and his team recently put together to help understand the experiences of Australian citizens impacted by floods - insights which they shared with other supporting government agencies so they could make more informed decisions on their support services.
Senior Manager of Customer Experience // Nestle Waters North America
Lindsay’s passion for XM is rooted in the art and science behind why someone makes a decision. Her education in Sociology and Business Analytics enables her use data to understand what makes a great experience and demonstrate to her organization why XM is important for sustainability and growth.
AVP of Visitor Experience // The Royal Ontario Museum
Kelly believes the key to differentiation is an organization’s brand, and that experience design and delivery need to be grounded in the brand. Her favorite part of XM is networking across the entire organization and working in cross-functional teams.
Every XM Professional should be thinking about their personal brand and how to advance their career. In this Topic of the Month presentation, Bruce Temkin introduces a simple model for building your personal brand with three key elements: reflect, align, and promote.