Research
The Economics of Net Promoter Score, 2024
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Resource Type
XM Library
Blog
Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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Research
How Success, Effort, and Emotion Affect Customer Loyalty
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Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
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Blog
The State of CX in the Retail Banking Industry
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Blog
Examining 12 Years of Consumer Trust Ratings
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Research
The Humanized Digital Experience Ratings
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Data snippet
XMI Customer Ratings – Overall, 2023 (by industry)
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Research
Global Study: Consumer Satisfaction and Loyalty, 2024
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Data snippet
XMI Customer Ratings – Consumer NPS, 2023 (by industry)
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Blog
The State of CX in the Health Insurance Industry, 2023
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Infographic
Infographic: NPS Facts and Figures, 2023
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Research
Economics of NPS, 2023
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023
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Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Research
Global Study: ROI of Customer Experience, 2023
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Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
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Data snippet
2022 XMI Customer Ratings – Consumer NPS (by Industry)
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