Research
The Economics of Net Promoter Score, 2024
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The Economics of Net Promoter Score, 2024
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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How Success, Effort, and Emotion Affect Customer Loyalty
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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
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The State of CX in the Retail Banking Industry
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Examining 12 Years of Consumer Trust Ratings
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The Humanized Digital Experience Ratings
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XMI Customer Ratings – Overall, 2023 (by industry)
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Global Study: Consumer Satisfaction and Loyalty, 2024
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XMI Customer Ratings – Consumer NPS, 2023 (by industry)
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The State of CX in the Health Insurance Industry, 2023
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Infographic: NPS Facts and Figures, 2023
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Economics of NPS, 2023
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U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023
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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Global Study: ROI of Customer Experience, 2023
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XMI Customer Ratings – Overall, 2022 (by Industry)
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2022 XMI Customer Ratings – Consumer NPS (by Industry)
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