Research
Global Study: Consumer Channel Preferences
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Resource Type
XM Library
Blog
Is NPS a Good Global CX Metric?
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Research
Global Study: Consumer Feedback Channels
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Research
Global Study: How Consumers Choose Which Companies To Buy From
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Blog
The Voice of the Community: May 2021
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Research
Calibrating NPS Across 18 Countries
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Research
Global Study: The State of Consumer Experience
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Blog
Research Recap: Five Phases for Creating Powerful Personas
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Research
The Global State of EX Management Programs, 2021
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Research
Global Study: COVID Recovery and Vaccines
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Blog
Four Categories of CX and EX Alignment
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Research
Best Practices Across the Activate Competency
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Blog
How to Find and Fight Bias in Your X-Data
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Blog
Global Consumer Study On Experience, Loyalty, and COVID
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Blog
The Voice of the Community: April 2021
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Blog
Three Key Resources for XM Professionals: Content, Community, and Certification
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Blog
How Do You Explain Experience Management to Senior Executives?
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Blog
Driving Action From Journey Maps
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