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XMI Customer Ratings – Overall, 2022 (by Industry)
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XMI Customer Ratings – Overall, 2022 (by Industry)
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2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
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Global Study: State of the Contact Center Experience
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2.5 Billion Employees Aren’t Trying Their Hardest
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The Top XM Institute Content of 2022
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Establishing an EX Center of Excellence to Drive HR Impact
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Global Study: Consumer Channel Preferences, 2022
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Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees
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2022 XMI Customer Ratings – Consumer NPS (by Industry)
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Introducing 2023, The Year of Empathy
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XM Discussions: Leading Through Uncertainty with American Express
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Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
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Global Study: What Happens After a Bad Experience, 2022
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NPS® Ratings Across 20 Industries, 2018 – 2022
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Global Study: Consumer Satisfaction and Loyalty
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XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Best of XM Institute Content: Q3 2022
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