Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
See More
Resource Type
XM Library
Blog
2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
See More
Research
Global Study: State of the Contact Center Experience
See More
Blog
2.5 Billion Employees Aren’t Trying Their Hardest
See More
Blog
The Top XM Institute Content of 2022
See More
Blog
Establishing an EX Center of Excellence to Drive HR Impact
See More
Research
Global Study: Consumer Channel Preferences, 2022
See More
Blog
Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees
See More
Data snippet
2022 XMI Customer Ratings – Consumer NPS (by Industry)
See More
Blog
Introducing 2023, The Year of Empathy
See More
Multimedia
XM Discussions: Leading Through Uncertainty with American Express
See More
Blog
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
See More
Research
Global Study: What Happens After a Bad Experience, 2022
See More
Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
See More
Research
Global Study: Consumer Satisfaction and Loyalty
See More
Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
See More
Blog
2022 U.S. Net Promoter Score Drops from 2021 Recovery
See More
Blog
Best of XM Institute Content: Q3 2022
See More
Loading...