Blog
What Will Generative AI Mean for Your XM Efforts?
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Resource Type
XM Library
Data snippet
Customers Prefer Human Interaction Channels
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Infographic
Infographic: NPS Facts and Figures, 2023
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Blog
Do Your Executives Have the Ambition Necessary For XM Success? Assess It.
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Assessment
Assessment: XM Ambition
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Blog
Tips for Designing Action-Centric Dashboards for Executives
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Blog
How XM-Centric Is Your Culture? Assess It.
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Assessment
Assessment: XM-Centric Culture
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Blog
The Path to Building a Modern Digital CX Program
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Data snippet
Momentum for 13 Online Activities, 2023
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Research
The State of B2B CX Management, 2023
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Data snippet
The State of CX Maturity, 2023
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Research
Economics of NPS, 2023
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023
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Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Worksheet
Template: Closed-Loop Workflow Map
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Research
Global Study: ROI of Customer Experience, 2023
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Blog
Best of XM Institute Content: Q1 2023
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