Blog
Stop Writing Surveys and Start Designing a Fake Report
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Resource Type
XM Library
Data snippet
Customers’ Preferred Feedback Channels, 2020
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Blog
Take Employee Listening to the Next Level with Unstructured Listening
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Blog
Goodbye Static Brands. Introducing Modern Brand Experience Management
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Blog
What You Need to Know: Critical Areas of Expertise for XM Professionals
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Blog
Introducing the SLICE-B Experience Review Methodology
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Multimedia
About XM Institute
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Blog
XM Professionals Network Highlights: 2020 Recap
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Multimedia
Overview of the XM Professional (XMP) Certification
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Blog
Three XM Recommendations for 2021: The Year of Positivity
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Blog
The Top XM Institute Content of 2020
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Assessment
SLICE-B Experience Review: Assessment
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Blog
Metrics: Recipes for Proving ROI and Elevating XM
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Blog
Seven Bold Experience Management Moves for 2021
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Blog
Three XM Practices That Should Differ Between EX and CX
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Blog
XM Professionals Network Highlights: November 2020
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