Blog
Best of XM Institute Content: Q1 2021
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Resource Type
XM Library
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It’s Time to Update Your Relationship Measurement Program
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Four XM Practices That Can Propel the Candidate Experience
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The Voice of the Community: March 2021
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Five Guiding Principles of Customer Recovery and Closing the Loop
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Five Application Areas for Digital XM
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Worksheet
Template: XM Persona Documents
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Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Four Recommendations for a More Experience-Centric Culture
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Data snippet
What Candidates Want From A New Job
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Advice for Propelling Your Net Promoter Score Program
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The Voice of the Community: February 2021
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Introducing the XM Professional (XMP) Certification
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Five Phases for Creating Powerful Personas
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Data snippet
Who Customers Tell About Their Experiences
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Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis
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Tool
XM Professional (XMP) Certification Handbook
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