Research
Introducing Journey-Centric Experience Management
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Introducing Journey-Centric Experience Management
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The Gap Between Consumer Likelihood to Recommend and Their Behavior
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Best of XM Institute Content: Q2 2024
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Worksheet: HR Task Suitability for AI
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Global Study: ROI of Customer Experience, 2024
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The State of Customer Experience (CX) Maturity, 2024
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The Economics of Net Promoter Score, 2024
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Template: Value Chain Framework
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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How Success, Effort, and Emotion Affect Customer Loyalty
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The State of Customer Experience Management, 2024
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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
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Global Study: How Consumers Choose Which Company to Buy From, 2024
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NPS Starts to Stabilize in the Wake of the Pandemic
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Experience Management Trends, 2024
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The State of the XM Profession, 2024
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Getting Started: Integrating Digital into Your CX Efforts
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Global Study: Consumer Feedback Channels, 2024
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