Global Study: Consumer and Employee Attitudes Toward AI
Global Study: Consumer Satisfaction and Loyalty, 2024
XMI Customer Ratings – Consumer NPS, 2023 (by industry)
The State of CX in the Health Insurance Industry, 2023
2024 Employee Experience Trends: Asia-Pacific & Japan
2024 Employee Experience Trends: Europe, Middle East, and Africa
2024 Employee Experience Trends: Americas
Best of XM Institute Content: Q3 2023
10 Lessons Learned from 1,000 Value Assessments
Seven Types of Data for Modern XM Programs
What Will Generative AI Mean for Your XM Efforts?
Customers Prefer Human Interaction Channels
Infographic: NPS Facts and Figures, 2023
Do Your Executives Have the Ambition Necessary For XM Success? Assess It.
Assessment: XM Ambition
Tips for Designing Action-Centric Dashboards for Executives
How XM-Centric Is Your Culture? Assess It.
Assessment: XM-Centric Culture