Blog
Five Areas for Modernizing Employee Experience Management… Right Now
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Resource Type
XM Library
Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Blog
The Voice of the Community: August 2021
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Blog
It’s Time to Fix Five Common Broken Experiences
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Blog
The Voice of the Community: July 2021
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Research
Global Study: What Happens After a Bad Experience
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Research
Global Study: ROI of Customer Experience
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Data snippet
Customers’ Preferred Feedback Channels, 2021
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Data snippet
Net Promoter® Score (NPS) Across Countries
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Blog
XM Institute’s Anniversary and the State of the XM Profession
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Research
State of the XM Profession
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Blog
Best of XM Institute Content: Q2 2021
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Blog
The Voice of the Community: June 2021
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Blog
Five Shifts for Building a Dynamic, Always-On Relationship Program
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Multimedia
Digital Experience Management
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Blog
Examining Digital Preferences Across 18 Countries
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Research
Global Study: Consumer Channel Preferences
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