Multimedia
XM Discussions: Leading Through Uncertainty with American Express
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Resource Type
XM Library
Blog
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
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Research
Global Study: What Happens After a Bad Experience, 2022
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Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
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Research
Global Study: Consumer Satisfaction and Loyalty
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Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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Blog
2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Blog
Best of XM Institute Content: Q3 2022
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Blog
Tips for Frontline CX Training Program Success
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Research
Global Study: IT Executives and XM
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Blog
Examining Gender And Race Gaps Across Employee Experience And New Job Preferences
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Blog
Key Elements to Ensure In-Store Teams Support Your Organization’s Listening Program
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Blog
Five Lessons Learned About Pivoting In-Store CX During Times of Uncertainty
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Multimedia
Transforming Contact Centers With Conversational Analytics
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Blog
Lessons From a B2B CX Leader on How to Build a Customer-Centric Culture
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Data snippet
The State of B2B CX Maturity, 2022
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Blog
Six Analytical Pathways That Link Employee and Customer Experience
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Blog
Commentary On XM Institute Business Resilience Report, Q3 2022
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