Experience Matters Blog

January 23, 2023

2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity

We share the state of US consumers' quality of life in 2022 by ethnicity, age, and gender based on our Well-Being Index (WBi), a measure of happiness, healthiness, and financial security.

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January 3, 2023

The Top XM Institute Content of 2022

To celebrate the end of 2022, we are highlighting our top 21 pieces of content from the last year.

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October 21, 2022

2022 U.S. Net Promoter Score Drops from 2021 Recovery

From our latest US consumer study, XM Institute found that Net Promoter Score fell for most industries from 2021 to 2022.

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October 13, 2022

Best of XM Institute Content: Q3 2022

In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2022.

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August 18, 2022

Six Analytical Pathways That Link Employee and Customer Experience

There’s strong evidence that links customer experience (CX) and employee experience (EX). In this post, we identify six analytical pathways and best practices for connecting CX and EX to improve frontline operations.

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August 11, 2022

Commentary On XM Institute Business Resilience Report, Q3 2022

Resilient organizations need to build strong human connections with all stakeholders. To measure this connection, Qualtrics XM Institute launched the Business Resilience Index that examines customer, employee, brand, and product experience.

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July 27, 2022

Improving the Difficult Downsizing Experience

One of the measures that organizations may deploy when faced with uncertainty is downsizing, a difficult and emotionally taxing process that can have devastating impacts if not done properly. Here are some tips to ensure the most positive long-term outcomes.

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July 18, 2022

Best of XM Institute Content: Q2 2022

In this blog post, we look back at the most popular pieces of content XM Institute published in Q2 of 2022.

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May 6, 2022

Assessing Agility of Your Organization, Your XM Program, and Yourself

XM Institute labeled 2022 “The Year of Agility” and created a tool for assessing organizational, Experience Management, and personal agility.

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April 11, 2022

Best of XM Institute Content: Q1 2022

In this blog post, we look back at the most popular pieces of content XM Institute published in Q1 of 2022.

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