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U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023

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Global Study: ROI of Customer Experience, 2023

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The State of CX Management, 2023

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Experience Management Trends, 2023

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Global Study: HR Executives and XM

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State of the XM Profession, 2023

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Global Study: Employee Experience Trends across Asia-Pacific, 2022

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Global Study: Employee Experience Trends Across Europe, the Middle East, and Africa, 2022

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Global Study: Employee Experience Trends in the Americas, 2022

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Global Study: State of the Contact Center Experience

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Global Study: Consumer Channel Preferences, 2022

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Global Study: What Happens After a Bad Experience, 2022

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Global Study: Consumer Satisfaction and Loyalty

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XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture

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Global Study: IT Executives and XM

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Business Resilience Report, Q3 2022

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The State of Customer Experience Management, 2022

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XM Deep Dive: Neighborhood Health Plan of Rhode Island Drives Culture Change with Journey Maps

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