Research
Global Study: State of the Contact Center Experience
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Resource Type
XM Library
Research
Global Study: Consumer Channel Preferences, 2022
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Research
Global Study: What Happens After a Bad Experience, 2022
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Research
Global Study: Consumer Satisfaction and Loyalty
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Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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Global Study: IT Executives and XM
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Research
Business Resilience Report, Q3 2022
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Research
The State of Customer Experience Management, 2022
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Research
XM Deep Dive: Neighborhood Health Plan of Rhode Island Drives Culture Change with Journey Maps
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Research
How Success, Effort, and Emotion Affect Loyalty
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Research
Economics of NPS, 2022
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Research
Measuring the Impact of Digital Experiences
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Research
Global Study: ROI of Customer Experience, 2022
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Research
XM Deep Dive: Deloitte Digital Uses a Dream Team to Elevate Talent Experience
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Research
Global Executive Study: The State of Experience Management, 2022
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Research
Global Study: Online Momentum Across 24 Countries
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Research
Global Study: Online Momentum Across 13 Activities
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