Research
Global Contact Center Trends, 2025
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Resource Type
XM Library
Research
2025 Employee Experience Trends: Americas
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2025 Employee Experience Trends: EMEA
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2025 Employee Experience Trends: APJ
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Research
Global Study: Bad Experiences Across 20 Industries, 2025
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Global Study: Consumer Satisfaction and Loyalty, 2025
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Research
Introducing Journey-Centric Experience Management
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Research
Global Study: ROI of Customer Experience, 2024
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Research
The Economics of Net Promoter Score, 2024
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Research
How Success, Effort, and Emotion Affect Customer Loyalty
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Research
The State of Customer Experience Management, 2024
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Global Study: How Consumers Choose Which Company to Buy From, 2024
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Experience Management Trends, 2024
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Research
Global Study: Consumer Feedback Channels, 2024
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Global Study: Consumer Channel Preferences, 2024
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What Happens After a Bad Experience, 2024
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Research
The Humanized Digital Experience Ratings
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Global Study: Consumer and Employee Attitudes Toward AI
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