Research

Global Study: Consumer and Employee Attitudes Toward AI

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Global Study: Consumer Satisfaction and Loyalty, 2024

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2024 Employee Experience Trends: Asia-Pacific & Japan

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2024 Employee Experience Trends: Europe, Middle East, and Africa

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2024 Employee Experience Trends: Americas

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Research

The State of B2B CX Management, 2023

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Research

Economics of NPS, 2023

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Research

U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023

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Research

Global Study: ROI of Customer Experience, 2023

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Research

The State of CX Management, 2023

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Research

Experience Management Trends, 2023

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Research

Global Study: HR Executives and XM

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State of the XM Profession, 2023

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Research

Global Study: Employee Experience Trends across Asia-Pacific, 2022

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Research

Global Study: Employee Experience Trends Across Europe, the Middle East, and Africa, 2022

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Research

Global Study: Employee Experience Trends in the Americas, 2022

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Research

Global Study: State of the Contact Center Experience

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Research

Global Study: Consumer Channel Preferences, 2022

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