Research
Business Resilience Report, Q3 2022
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XM Library
Research
The State of Customer Experience Management, 2022
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Research
XM Deep Dive: Neighborhood Health Plan of Rhode Island Drives Culture Change with Journey Maps
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How Success, Effort, and Emotion Affect Loyalty
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U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Economics of NPS, 2022
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Measuring the Impact of Digital Experiences
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Global Study: ROI of Customer Experience, 2022
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XM Deep Dive: Deloitte Digital Uses a Dream Team to Elevate Talent Experience
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Global Executive Study: The State of Experience Management, 2022
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Global Study: Online Momentum Across 24 Countries
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Global Study: Online Momentum Across 13 Activities
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Global Executive Study: COVID Impact on CX and EX
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Global Study: Areas for Customer Experience Improvements
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XM Deep Dive: HSBC Canada Designs the Future of Work Around Four Global Workstyles
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Global Study: Consumer Desire for Better Customer Experience
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Global Consumer Loyalty Index
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Research
The State of CX Management, 2021
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