Research
Introducing Journey-Centric Experience Management
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Resource Type
XM Library
Research
Global Study: ROI of Customer Experience, 2024
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Research
The Economics of Net Promoter Score, 2024
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Research
How Success, Effort, and Emotion Affect Customer Loyalty
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Research
The State of Customer Experience Management, 2024
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Research
Global Study: How Consumers Choose Which Company to Buy From, 2024
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Research
Experience Management Trends, 2024
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Research
Global Study: Consumer Feedback Channels, 2024
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Research
Global Study: Consumer Channel Preferences, 2024
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Research
What Happens After a Bad Experience, 2024
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Research
The Humanized Digital Experience Ratings
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Research
Global Study: Consumer and Employee Attitudes Toward AI
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Research
Global Study: Consumer Satisfaction and Loyalty, 2024
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Research
2024 Employee Experience Trends: Asia-Pacific & Japan
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Research
2024 Employee Experience Trends: Europe, Middle East, and Africa
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Research
2024 Employee Experience Trends: Americas
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Research
The State of B2B CX Management, 2023
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Research
Economics of NPS, 2023
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