Your Learning Journey Starts Here
Our online training curriculum is hosted on Qualtrics XM Basecamp - your hub for free, self-paced training content.
Already Have an Account?
If you already have a Qualtrics account, log in to XM Basecamp to get started on your journey.
Log In →Don't Have An Account?
If you don't already have a Qualtrics account, you can still access our online training for free. Register for a free Qualtrics account, then log in to XM Basecamp to get started.
Register →Training Courses
-
Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
-
Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model apply to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
-
Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model apply to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
-
Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.