Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
51% of consumers think orgs ask for the right amount of feedback
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June’s topic of the month: Driving Action from Journey Maps
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39% of HR Leaders say EX is a critical area of focus
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Japanese consumers give a negative NPS even to orgs they like
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Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.
Exclusive resources, insights, trends, XM updates, and more.
