Research
Best Practices Across the Disrupt Competency
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Multimedia
Webinar: Getting Started Adopting CX Principles to Propel EX Management
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Blog
4 Ways to Modernize Your X-Data Systems
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Blog
Five Questions That Drive Customer Journey Thinking
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Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Employee-engaging leaders demonstrate 3 key behaviors

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Our XMPN topic this month is on creating standout experiences

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To be successful, XM programs must comply with the 6 Laws of XM

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CX professionals cite "Competing Priorities" as their #1 obstacle

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Experience Management Launchpads

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Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.
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Exclusive resources, insights, trends, XM updates, and more.

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Recent Blog Posts

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Recent

Blog Posts

BLOG

Three CX Principles That Can Help Propel EX

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BLOG

Research Recap: ROI of Customer Experience, 2020

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BLOG

The Five Questions of Journey-Centric Thinking

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BLOG

4 Ways to Modernize Your X-Data Systems

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XM Library Highlights

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XM Library

Highlights

DATA SNIPPET

Customer Experience Correlates with Net Promoter® Score (NPS®), 2020

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BLOG

What’s the Right Mix of O-Data and X-Data?

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MULTIMEDIA

Webinar: Bringing Brand Promises to Life

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RESEARCH

Best Practices Across the Disrupt Competency

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MULTIMEDIA

Webinar: Getting Started Adopting CX Principles to Propel EX Management

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RESEARCH

Next-Level CX for B2B Companies (By Walker)

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TOOL

Customer Experience Maturity: Assessment

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DATA SNIPPET

Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020

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RESEARCH

The Six Laws of Experience Management

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BLOG

The Five Questions of Journey-Centric Thinking

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MULTIMEDIA

The Human Experience Cycle

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RESEARCH

The XM Diffusion Cycle

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The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.