XM Library Resources

XM Library

Resources

Image

LAUNCHPADS

Starter packs to begin learning more about core XM topics.

Image

DATA SNIPPETS

Charts & graphs showing key findings from our studies.

Image

RESEARCH REPORTS

In-depth research into key trends & best practices.

Image

TOOLS

Simple, practical tools to help assess & mature XM programs.

Image

MULTIMEDIA

Highly consumable, shareable videos on fundamental XM topics.

Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

XM Pros

TOPIC OF THE MONTH

XM During Times of Uncertainty

Watch the Presentation

MEMBER SPOTLIGHT

Manar Sabry
Sr. Assistant Director for Strategic Analysis // Binghamton University

Manar is focused on developing a student success journey, applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.

XM ANNOUNCEMENTS

+

August’s interactive virtual meetups are on XM During Times of Uncertainty. See registration information here.

+

Ask an Expert! Isabelle Zdatny, XM Catalyst, will be answering questions in the community from 8/22 – 8/26. Learn more.

+

Not yet a member of the community? Join here.

VISIT THE COMMUNITY

Exclusive resources, insights, trends, XM updates, and more.

Recent Publications

Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.