Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
43% of customers tell friends about a bad experience
See how customers share their experiences
The XMPN has over 2,600 members from 77 countries
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Our newsletter, the XM Journal, sends top content to your inbox
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15% of TV/ISP customers report having a bad experience
See the frequency of bad experiences across industries
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.