Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

XM Library Highlights

XM Library

Highlights

RESEARCH

Operationalizing XM

See More

MULTIMEDIA

What is Experience Management?

See More

BLOG

Five XM Practices for Accelerating Your Digital Transformation

See More

TOOL

Customer Experience Maturity: Assessment

See More

MULTIMEDIA

Webinar: Customer Experience in a Downturn

See More

TOOL

Leading XM-Centric Change: Strengths and Gaps

See More

RESEARCH

The Global State of XM, 2020

See More

DATA SNIPPET

Business Impact of Experience Management (XM), 2020

See More

MULTIMEDIA

The Six XM Competencies

See More

BLOG

Three Phases for Heading Back to Business

See More

RESEARCH

Translating Brand Promises into Employee Behaviors

See More

MULTIMEDIA

Webinar: The Fundamentals of Experience Management

See More

RESEARCH

Five Steps for Building a Strong CX Metrics Program

See More

DATA SNIPPET

XMI Customer Ratings – Overall Scores (by Industry), 2019

See More

TOOL

Executives’ Commitment to XM: Assessment

See More

BLOG

Six Types of Experience Data (X-Data)

See More

View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.