Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

XM Institute’s Anniversary and the State of the XM Profession

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BLOG

Best of XM Institute Content: Q2 2021

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BLOG

The Voice of the Community: June 2021

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BLOG

Five Shifts for Building a Dynamic, Always-On Relationship Program

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XM Library Highlights

XM Library

Highlights

DATA SNIPPET

Net Promoter® Score (NPS) Across Countries

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BLOG

Five Shifts for Building a Dynamic, Always-On Relationship Program

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RESEARCH

Global Study: The State of Consumer Experience

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BLOG

Examining Digital Preferences Across 18 Countries

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RESEARCH

Best Practices Across the Activate Competency

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LAUNCHPAD

Driving Insights with X- and O-Data

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RESEARCH

Five Phases for Creating Powerful Personas

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MULTIMEDIA

The XM Diffusion Cycle

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RESEARCH

The Global State of EX Management Programs, 2021

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RESEARCH

The Six Laws of Experience Management

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TOOL

Purposeful Leadership Evaluation

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BLOG

Four Categories of CX and EX Alignment

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.