Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
Consumers in India are most satisfied with their experiences
See the highlights from our Global Consumer Study
May’s Topic of the Month is: Evolving Your CX Program into XM
Join the Conversation
We just launched the XMP Certification for XM professionals
Learn how you can get recognized
⅓ of global consumers are hesitant to receive the COVID vaccine
Read the full report
Experience Management Launchpads
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Launchpads
Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.
Exclusive resources, insights, trends, XM updates, and more.
