Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
Health insurers deliver bad experiences to 10% of their customers
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Our XMPN topic this month is on creating standout experiences
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The first rule of XM is that "People are emotional, not rational"
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CX professionals cite "Competing Priorities" as their #1 obstacle
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Experience Management Launchpads
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Experience
Management
Launchpads
Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.
Exclusive resources, insights, trends, XM updates, and more.
