Research
Global Study: State of the Contact Center Experience
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Multimedia
Realizing Value From Your XM Efforts
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Blog
Establishing an EX Center of Excellence to Drive HR Impact
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Launchpad
Maturing Your XM Program
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XM Library Resources

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XM Library

Resources

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LAUNCHPADS

Starter packs to begin learning more about core XM topics.

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DATA SNIPPETS

Charts & graphs showing key findings from our studies.

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RESEARCH REPORTS

In-depth research into key trends & best practices.

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TOOLS

Simple, practical tools to help assess & mature XM programs.

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VIDEOS

Highly consumable, shareable videos on fundamental XM topics.

Launchpads

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Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience
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Did You

Know?

2.5 billion employees would work harder with better treatment

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Fast food earns the highest average customer experience ratings

See the industry rankings

We have an FAQs page of common XM questions

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64% of employees plan to stay at their org for at least 3 years

See the 2022 EX Trends

XM Pros

TOPIC OF THE MONTH

Listening Beyond Employee Surveys: Using Unstructured Data with Dr. Cecelia Herbert

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MEMBER SPOTLIGHT

Manar Sabry
Sr. Assistant Director for Strategic Analysis // Binghamton University

Manar is focused on developing a student success journey, applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.

XM ANNOUNCEMENTS

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March’s interactive virtual meetups are on Listening Beyond Employee Surveys: Using Unstructured Data. See registration information here.

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Ask an Expert! Dr. Cecelia Herbert, XM Catalyst, will be answering questions in our LinkedIn community from 03/20 – 03/24. Learn more.

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Recent Publications

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RESEARCH

Experience Management Trends, 2023

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MULTIMEDIA

Embracing Emotions Across Your Organization

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RESEARCH

Global Study: HR Executives and XM

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BLOG

Global Well-Being Declines from 2021

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Editor's Picks

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BLOG

Introducing 2023, The Year of Empathy

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RESEARCH

XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture

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BLOG

Commentary On XM Institute Business Resilience Report, Q3 2022

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BLOG

Conversational Analytics Are Transforming Contact Centers

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BLOG

Build Four Action Loops to Respond to Insights

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BLOG

Introducing 2022, The Year of Agility

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MULTIMEDIA

Modern XM

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BLOG

How Do You Explain Experience Management to Senior Executives?

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The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.