Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
March’s Topic of the Month is “Demonstrating the ROI of XM”
Join the Discussion!
50% of customers cut spending with a hotel after a bad experience
See the financial consequences of bad experiences
53% of customers send orgs an email after a very bad experience
See how customers give feedback
Job candidates care most about having a great immediate manager
See candidates' workplace preferences
Experience Management Launchpads
View All Launchpads
Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.