Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
Streaming media earned the highest NPS across 20 industries
Read more about the Economics of NPS
April’s Topic of the Month is “Adaptability in XM”
Join the Discussion!
We just launched the XMP Certification for XM professionals
Learn how you can get recognized
The 1st law of XM is that “People are emotional, not rational"
See all Six Laws of Experience Management
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.