Blog

Introducing 2023, The Year of Empathy

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Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees

Multimedia

XM Discussions: Leading Through Uncertainty with American Express

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Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk

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RESEARCH REPORTS

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Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

Did You

Know?

NPS dropped by an average of 4 pts from 2021 to 2022

See the data

89% of IT leaders say agility is very important

See the research

We have an FAQs page of common XM questions

See Expert Answers

44% of orgs are in the second stage of CX maturity

See the research

XM Pros

TOPIC OF THE MONTH

The Year of Empathy with Bruce Temkin

Watch the Presentation

MEMBER SPOTLIGHT

Manar Sabry
Sr. Assistant Director for Strategic Analysis // Binghamton University

Manar is focused on developing a student success journey, applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.

XM ANNOUNCEMENTS

January’s interactive virtual meetups are on The Year of Empathy. See registration information here.

Not yet a member of the community? Join here.

Ask an Expert! Bruce Temkin, Head of XM Institute, will be answering questions in the community from 01/23 – 01/26. Learn more.

Register for X4! Join us LIVE this March at X4, Qualtrics’ annual summit. Meet our XM experts, get answers to your most pressing questions, learn from your peers, and get inspired. Register now!

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