Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

Advice for Propelling Your Net Promoter Score Program

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BLOG

The Voice of the Community: February 2021

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BLOG

Introducing the XM Professional (XMP) Certification

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BLOG

Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis

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XM Library Highlights

XM Library

Highlights

LAUNCHPAD

The Fundamentals of Digital Experience Management

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RESEARCH

Five Phases for Creating Powerful Personas

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DATA SNIPPET

What Candidates Want From A New Job

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BLOG

Modern XM Requires Less Fragmentation and More Alignment

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RESEARCH

The Six Laws of Experience Management

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TOOL

XM Professional (XMP) Certification Handbook

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BLOG

Stop Writing Surveys and Start Designing a Fake Report

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TOOL

Prioritizing Improvements Across CX Skills and Actions

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DATA SNIPPET

Financial Consequences of Delivering Bad Customer Experience (by Industry)

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BLOG

Tapping Into Five Types of Digital X-Data Collection Mechanisms

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DATA SNIPPET

Who Customers Tell About Their Experiences

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MULTIMEDIA

The XM Diffusion Cycle

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.