Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
60% of fast-food customers cut spending after a bad experience
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The XMPN Topic of the Month for January is “Modernizing XM”
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XM Institute offers free, self-paced online training courses
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XM programs evolve through 5 stages of maturity
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.