Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

Is NPS a Good Global CX Metric?

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BLOG

The Voice of the Community: May 2021

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BLOG

Research Recap: Five Phases for Creating Powerful Personas

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BLOG

Four Categories of CX and EX Alignment

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View All Blog Posts

XM Library Highlights

XM Library

Highlights

RESEARCH

Best Practices Across the Activate Competency

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BLOG

Four Categories of CX and EX Alignment

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RESEARCH

The Global State of EX Management Programs, 2021

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BLOG

It’s Time to Update Your Relationship Measurement Program

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TOOL

Human Biases: Design Worksheet

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LAUNCHPAD

Driving Insights with X- and O-Data

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MULTIMEDIA

The Employee Engagement Virtuous Cycle

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RESEARCH

Global Study: How Consumers Choose Which Companies To Buy From

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RESEARCH

Global Study: Consumer Feedback Channels

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DATA SNIPPET

What Candidates Want From A New Job

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RESEARCH

Global Study: COVID Recovery and Vaccines

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TOOL

Executives’ Commitment to XM: Assessment

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.