Research
Best Practices Across the Disrupt Competency
Read More
Multimedia
Webinar: Getting Started Adopting CX Principles to Propel EX Management
Read More
Blog
4 Ways to Modernize Your X-Data Systems
Read More
Blog
Five Questions That Drive Customer Journey Thinking
Read More

Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Employee-engaging leaders demonstrate 3 key behaviors

Learn More

Our XMPN topic this month is on creating standout experiences

Join the Conversation

To be successful, XM programs must comply with the 6 Laws of XM

Read More

CX professionals cite "Competing Priorities" as their #1 obstacle

Learn More

Experience Management Launchpads

View All Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.
View All Launchpads

Exclusive resources, insights, trends, XM updates, and more.

SUBSCRIBE

Recent Blog Posts

View All Blog Posts

Recent

Blog Posts

BLOG

Research Recap: ROI of Customer Experience, 2020

See More

BLOG

The Five Questions of Journey-Centric Thinking

See More

BLOG

4 Ways to Modernize Your X-Data Systems

See More

BLOG

A Look Behind the Scenes at XM Institute Research

See More
View All Blog Posts

XM Library Highlights

View All Resources

XM Library

Highlights

DATA SNIPPET

Customer Experience Correlates with Net Promoter® Score (NPS®), 2020

See More

BLOG

What’s the Right Mix of O-Data and X-Data?

See More

MULTIMEDIA

Webinar: Bringing Brand Promises to Life

See More

RESEARCH

Best Practices Across the Disrupt Competency

See More

MULTIMEDIA

Webinar: Getting Started Adopting CX Principles to Propel EX Management

See More

RESEARCH

Next-Level CX for B2B Companies (By Walker)

See More

TOOL

Customer Experience Maturity: Assessment

See More

DATA SNIPPET

Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020

See More

RESEARCH

The Six Laws of Experience Management

See More

BLOG

The Five Questions of Journey-Centric Thinking

See More

MULTIMEDIA

The Human Experience Cycle

See More

RESEARCH

The XM Diffusion Cycle

See More
View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.