Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
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Streaming media companies earn the highest average NPS (28.2)
See the NPS for all industries
72% of consumers tell someone about a bad experience
See the full report
There are 4 (solvable!) causes of customer churn
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.