Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

Introducing the XM Professional (XMP) Certification

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BLOG

Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis

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BLOG

What Do Job Candidates Really Want? Good Managers!

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BLOG

Research Recap: Best Practices for Designing Survey Questions

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View All Blog Posts

XM Library Highlights

XM Library

Highlights

RESEARCH

Five Phases for Creating Powerful Personas

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LAUNCHPAD

The Fundamentals of Digital Experience Management

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BLOG

Tapping Into Five Types of Digital X-Data Collection Mechanisms

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DATA SNIPPET

Financial Consequences of Delivering Bad Customer Experience (by Industry)

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TOOL

XM Professional (XMP) Certification Handbook

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RESEARCH

The Six Laws of Experience Management

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TOOL

SLICE-B Experience Review: Assessment

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BLOG

Stop Writing Surveys and Start Designing a Fake Report

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BLOG

Goodbye Static Brands. Introducing Modern Brand Experience Management

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DATA SNIPPET

Frequency of Bad Customer Experiences (by Industry)

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MULTIMEDIA

The Employee Engagement Virtuous Cycle

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DATA SNIPPET

XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.