Blog

Six Analytical Pathways That Link Employee and Customer Experience

Blog

Lessons From a B2B CX Leader on How to Build a Customer-Centric Culture

Multimedia

Transforming Contact Centers With Conversational Analytics

Blog

Commentary On XM Institute Business Resilience Report, Q3 2022

Tool

Template: CX Project Evaluation Inventory

XM Library

Resources

LAUNCHPADS

Starter packs to begin learning more about core XM topics.

DATA SNIPPETS

Charts & graphs showing key findings from our studies.

RESEARCH REPORTS

In-depth research into key trends & best practices.

TOOLS

Simple, practical tools to help assess & mature XM programs.

MULTIMEDIA

Highly consumable, shareable videos on fundamental XM topics.

Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

Did You

Know?

77% of B2B orgs are in the first 2 stages of CX maturity

See the data

Companies are best at CX and weakest at BX

See the Q3 Business Resilience Index

We have an FAQs page of common XM questions

See Expert Answers

CX is a top priority for 69% of orgs

See the research

XM Pros

TOPIC OF THE MONTH

Maturing Your B2B CX Program

Watch the Presentation

MEMBER SPOTLIGHT

Manar Sabry
Sr. Assistant Director for Strategic Analysis // Binghamton University

Manar is focused on developing a student success journey, applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.

XM ANNOUNCEMENTS

September’s interactive virtual meetups are on Maturing your B2B CX program. See registration information here.

In September, XM Institute is holding three industry events: Healthcare, Finance, and Higher Education. Register now!

Ask an Expert! Carol Haney, Head of Research & Data Scientist at Qualtrics, will be answering questions in the community from 9/26 – 9/30. Learn more.

Pro-to-Pro registration is open! Sign up today to be matched with a fellow XM Pro to connect on a 1:1 basis on all things XM and expand your network. Registration is open until Friday 6/17 so sign-up now to participate!

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