Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
XM Institute published 33 new resources in Q1
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May’s Topic of the Month is: Evolving Your CX Program into XM
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We just launched the XMP Certification for XM professionals
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Fast food earned the highest average CX rating of 20 industries
See the CX Ratings of all industries
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.