XM Library Resources

XM Library

Resources

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LAUNCHPADS

Starter packs to begin learning more about core XM topics.

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DATA SNIPPETS

Charts & graphs showing key findings from our studies.

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RESEARCH REPORTS

In-depth research into key trends & best practices.

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TOOLS

Simple, practical tools to help assess & mature XM programs.

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MULTIMEDIA

Highly consumable, sharable videos on fundamental XM topics.

Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

XM Professionals Network

TOPIC OF THE MONTH

Planning your 2022 Priorities

Watch the Presentation

MEMBER SPOTLIGHT

Gina Hancher
Director of Customer Success // Gigamon

Gina and her team recently won an innovation award for leveraging Google and AI to create a shortcut that helps customers find information and self-serve faster.

XM ANNOUNCEMENTS

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The Canada Regional Event on Emerging EX Trends in 2022 is happening 12/8. Sign up here.

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Expert Q&A is taking place the week of 11/22 with Craig James, Qualtrics Global Product Lead, B2B XM Science.

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Nov’s interactive virtual meetups are on planning your 2022 XM priorities. See registration information here.

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Not yet a member of the community? Join here.

VISIT THE COMMUNITY

Exclusive resources, insights, trends, XM updates, and more.

Recent Publications

Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.