Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

How to Find and Fight Bias in Your X-Data

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BLOG

Global Consumer Study On Experience, Loyalty, and COVID

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BLOG

The Voice of the Community: April 2021

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BLOG

Three Key Resources for XM Professionals: Content, Community, and Certification

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View All Blog Posts

XM Library Highlights

XM Library

Highlights

RESEARCH

Data Snapshot: Economics of Net Promoter Score (NPS), 2020

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BLOG

Advice for Propelling Your Net Promoter Score Program

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TOOL

Template: XM Persona Documents

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BLOG

Five Application Areas for Digital XM

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BLOG

Best of XM Institute Content: Q1 2021

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LAUNCHPAD

The XM Operating Framework

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RESEARCH

Operationalizing XM

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MULTIMEDIA

The XM Diffusion Cycle

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MULTIMEDIA

What is Experience Management?

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BLOG

Four Recommendations for a More Experience-Centric Culture

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DATA SNIPPET

What Candidates Want From A New Job

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BLOG

Five Guiding Principles of Customer Recovery and Closing the Loop

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.