Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

What You Need to Know: Critical Areas of Expertise for XM Professionals

See More

BLOG

Introducing the SLICE-B Experience Review Methodology

See More

BLOG

XM Professionals Network Highlights: 2020 Recap

See More

BLOG

Three XM Recommendations for 2021: The Year of Positivity

See More

View All Blog Posts

XM Library Highlights

XM Library

Highlights

RESEARCH

The XM Diffusion Cycle

See More

DATA SNIPPET

Financial Consequences of Delivering Bad Customer Experience (by Industry)

See More

RESEARCH

ROI of Customer Experience, 2020

See More

MULTIMEDIA

The Human Experience Cycle

See More

MULTIMEDIA

Overview of the XM Professional (XMP) Certification

See More

RESEARCH

Propelling Experience Design Across an Organization

See More

MULTIMEDIA

Webinar: Getting Started Adopting CX Principles to Propel EX Management

See More

RESEARCH

Data Snapshot: What Happens After a Bad Experience, 2020

See More

RESEARCH

The Federated Customer Experience Model

See More

BLOG

Seven Bold Experience Management Moves for 2021

See More

TOOL

SLICE-B Experience Review: Assessment

See More

BLOG

The Four Causes of Customer Churn and What to Do About Them

See More

View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.