EXPERIENCE MANAGEMENT BEGINS HERE

What Will Generative AI Mean for Your XM Efforts?

EXPERIENCE MANAGEMENT BEGINS HERE

How XM-Centric Is Your Culture? Assess It.

EXPERIENCE MANAGEMENT BEGINS HERE

Worksheet: Stakeholder Mapping

EXPERIENCE MANAGEMENT BEGINS HERE

How to Build a CX Program Roadmap

EXPERIENCE MANAGEMENT BEGINS HERE

Customers Prefer Human Interaction Channels

Blog

What Will Generative AI Mean for Your XM Efforts?

Blog

How XM-Centric Is Your Culture? Assess It.

Tool

Worksheet: Stakeholder Mapping

How-to Guide

How to Build a CX Program Roadmap

Data snippet

Customers Prefer Human Interaction Channels

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XM Library

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Launchpads

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Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

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Did You

Know?

60% of fast food customers cut spending after a bad experience

See the effect of bad CX

72% of B2B firms are in the first two stages of maturity

See the state of B2B CX management

30% of HR execs cite 'lack of strategy' as an obstacle

See the state of XM in HR

Satisfied customers are 3.1x more likely to recommend

See the ROI of CX

XM Pros

TOPIC OF THE MONTH

Is AI Good or Bad for Experience Management?

Watch the Presentation

MEMBER SPOTLIGHT

Ethan O'Connor
Senior Manager, Voice of Customer // Change Healthcare

See our conversation with XM Pros member Ethan O'Connor, Senior Manager, Voice of Customer at Change Healthcare!

Watch Now

XM ANNOUNCEMENTS

September’s interactive virtual meetups are on Is AI Good or Bad for Experience Management?. See registration information here.

Ask an Expert! Bruce Temkin will be answering questions in our LinkedIn community from 09/25 – 09/30. Learn more.

Not yet a member of the community? Join here.

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