Did you Know?

Here are some of the XM Institute faculty’s favorite Experience Management factoids:

Experience Management Launchpads

Experience

Management

Launchpads

Introduction to Experience Management

Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.

The XM Operating Framework

Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.

Fundamentals of Customer Experience

Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.

Fundamentals of Employee Experience

Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.

Exclusive resources, insights, trends, XM updates, and more.

Recent Blog Posts

Recent

Blog Posts

BLOG

XM Professionals Network Highlights: November 2020

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BLOG

Survival Requires Adaptability. Supermarkets Lead and Government Lags

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BLOG

How XM Evolves to a Federated Governance Model

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BLOG

Four XM Practices for Digitizing the Employee Experience

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View All Blog Posts

XM Library Highlights

XM Library

Highlights

LAUNCHPAD

Driving Insights with X- and O-Data

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MULTIMEDIA

What is Experience Management?

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TOOL

Customer Experience Maturity: Assessment

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RESEARCH

Best Practices Across the Disrupt Competency

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RESEARCH

B2B CX Best Practices: Embedding Actionable Insights into Key Processes

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TOOL

Prioritizing Improvements Across EX Skills and Actions

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BLOG

The Five Questions of Journey-Centric Thinking

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DATA SNIPPET

XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)

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DATA SNIPPET

XMI Customer Ratings – Overall Scores, 2020 (by Industry)

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BLOG

Existing Metrics Aren’t Enough for Customer-Centric Strategy

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MULTIMEDIA

Webinar: Getting Started Adopting CX Principles to Propel EX Management

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RESEARCH

The Six Laws of Experience Management

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View All Resources

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.