Did you Know?
Here are some of the XM Institute faculty’s favorite Experience Management factoids:
84% of XM professionals feel satisfied with the profession
Learn more about the state of the XM profession
August's topic is "Developing Post-Pandemic Work Experiences"
Join the conversation
41% of consumers send an email after a very poor experience
Learn more about customers' preferred feedback channels
The XMP Certification discount (20% off) is extended through Sept
Experience Management Launchpads
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Introduction to Experience Management
Learn about what XM is and why it’s becoming increasingly essential to organizations’ business success.
The XM Operating Framework
Learn about how organizations can go about building their XM capabilities by adopting the XM Operating Framework.
Fundamentals of Customer Experience
Learn about the fundamentals of customer experience management and how to go about building a stronger CX program.
Fundamentals of Employee Experience
Learn about the fundamentals of employee experience management and how to go about building a stronger EX program.