Blog
Three XM Practices That Should Differ Between EX and CX
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Resource Type
XM Library
Blog
XM Professionals Network Highlights: November 2020
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Worksheet
XM Professional (XMP) Certification Handbook
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Blog
Survival Requires Adaptability. Supermarkets Lead and Government Lags
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Worksheet
Effective XM Communication Plans: Strengths and Gaps
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Blog
How XM Evolves to a Federated Governance Model
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Blog
Four XM Practices for Digitizing the Employee Experience
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Blog
The Four Causes of Customer Churn and What to Do About Them
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Research
Best Practices For Designing Survey Questions
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Data snippet
Channel Preferences Across Multiple Activities
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Data snippet
Acting on Feedback Engages Employees
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Blog
Let’s Make GRATITUDE Go Viral
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Blog
XM Professionals Network Highlights: October 2020
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Data snippet
XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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Multimedia
The XM Diffusion Cycle
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Blog
Drive Change Top-Down and Bottom-Up… with Middle Managers!
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Tool
Prioritizing Improvements Across EX Skills and Actions
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