Blog
Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes
See More
Resource Type
XM Library
Multimedia
Webinar: Expanding XM Capabilities & Behaviors: How Goldman Sachs Leverages the XMDC
See More
Blog
Five A’s: The Executive Agenda for XM Transformation
See More
Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
See More
Blog
Research Recap: Best Practices Across the Disrupt Competency
See More
Worksheet
Prioritizing Improvements Across CX Skills and Actions
See More
Blog
Using Journey Maps to Define Listening Posts
See More
Research
Data Snapshot: Channel Preferences Benchmark, 2020
See More
Blog
Existing Metrics Aren’t Enough for Customer-Centric Strategy
See More
Blog
Happy CX Day! Five Ways to Celebrate
See More
Blog
Celebrating the XM Professionals Network Week
See More
Blog
XM Professionals Network Highlights: September 2020
See More
Data snippet
Customer Experience Correlates with Future Purchase Intentions, 2020
See More
Launchpad
Driving Insights with X- and O-Data
See More
Blog
How to Use the XM Institute Website
See More
Data snippet
Effect of Success, Effort, and Emotion on Customer Trust, 2020
See More
Multimedia
The Power of X- and O-Data
See More
Blog
Three CX Principles That Can Help Propel EX
See More