Blog
How to Use the XM Institute Website
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XM Library
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Effect of Success, Effort, and Emotion on Customer Trust, 2020
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The Power of X- and O-Data
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Three CX Principles That Can Help Propel EX
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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Webinar: Getting Started Adopting CX Principles to Propel EX Management
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Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
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Research Recap: ROI of Customer Experience, 2020
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The Five Questions of Journey-Centric Thinking
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Research
Best Practices Across the Disrupt Competency
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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020
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4 Ways to Modernize Your X-Data Systems
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Webinar: Bringing Brand Promises to Life
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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020
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A Look Behind the Scenes at XM Institute Research
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XM Professionals Network Highlights: August 2020
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Research
Next-Level CX for B2B Companies (By Walker)
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What’s the Right Mix of O-Data and X-Data?
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