Data snippet
XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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Resource Type
XM Library
Blog
The Voice of the Community: December 2021
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Research
Global Study: Areas for Customer Experience Improvements
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Blog
The Top XM Institute Content of 2021
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Research
XM Deep Dive with HSBC Canada: Designing the Future of Work Around Four Global Workstyles
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Blog
U.S. President Signs Executive Order On CX: Six Recommendations For Next Steps
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Seven Limitations of eNPS As an Employee Experience Metric
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Introducing 2022, The Year of Agility
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Should You Tie Bonuses To Employee Experience Metrics?
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Examining 10 Years Of Net Promoter Scores in the U.S.
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Blog
The Voice of the Community: November 2021
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Research
Global Study: Consumer Desire for Better Customer Experience
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Three XMPs Share Tips to Prepare for the XM Professional (XMP) Certification
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India Tops Global Consumer Well-Being Index Of 24 Countries
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Data snippet
XMI Customer Ratings – Consumer NPS, 2021 (by Industry)
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Blog
Net Promoter Scores Partially Recover From 2020 Collapse
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Blog
The Voice of the Community: October 2021
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Blog
The Five Essential Elements of CX Program Governance
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