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What Candidates Want From A New Job
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What Candidates Want From A New Job
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Advice for Propelling Your Net Promoter Score Program
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The Voice of the Community: February 2021
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Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Introducing the XM Professional (XMP) Certification
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Five Phases for Creating Powerful Personas
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Who Customers Tell About Their Experiences
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Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis
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XM Professional (XMP) Certification Handbook
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What Do Job Candidates Really Want? Good Managers!
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Research Recap: Best Practices for Designing Survey Questions
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Frequency of Bad Customer Experiences (by Industry)
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Modern XM Requires Less Fragmentation and More Alignment
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The Fundamentals of Digital Experience Management
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XM Professionals Network Highlights: January 2021
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Tapping Into Five Types of Digital X-Data Collection Mechanisms
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Stop Writing Surveys and Start Designing a Fake Report
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Customers’ Preferred Feedback Channels
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