Blog
How to Find and Fight Bias in Your X-Data
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Resource Type
XM Library
Blog
Global Consumer Study On Experience, Loyalty, and COVID
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Blog
The Voice of the Community: April 2021
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Blog
Three Key Resources for XM Professionals: Content, Community, and Certification
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Blog
How Do You Explain Experience Management to Senior Executives?
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Driving Action From Journey Maps
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Blog
Five Elements of Successful XM Ambassador Programs
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Blog
Best of XM Institute Content: Q1 2021
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It’s Time to Update Your Relationship Measurement Program
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Four XM Practices That Can Propel the Candidate Experience
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Blog
The Voice of the Community: March 2021
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Five Guiding Principles of Customer Recovery and Closing the Loop
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Five Application Areas for Digital XM
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Worksheet
Template: XM Persona Documents
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Blog
Four Recommendations for a More Experience-Centric Culture
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Data snippet
What Candidates Want From A New Job
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Blog
Advice for Propelling Your Net Promoter Score Program
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