Blog
Best of XM Institute Content: Q3 2021
See More
Resource Type
XM Library
Blog
Which Employees Are Looking For A New Job?
See More
Data snippet
How Consumers Choose Companies (by Country)
See More
Blog
The Voice of the Community: September 2021
See More
Blog
Customer Experience Hits and Misses on CX Day
See More
Research
The State of CX Management, 2021
See More
Research
Effectively Combining CX and EX (by Walker)
See More
Blog
Five Areas for Modernizing Employee Experience Management… Right Now
See More
Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
See More
Blog
The Voice of the Community: August 2021
See More
Blog
It’s Time to Fix Five Common Broken Experiences
See More
Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
See More
Blog
The Voice of the Community: July 2021
See More
Research
Global Study: What Happens After a Bad Experience
See More
Research
Global Study: ROI of Customer Experience
See More
Data snippet
Customers’ Preferred Feedback Channels, 2021
See More
Data snippet
Net Promoter® Score (NPS) Across Countries
See More
Blog
XM Institute’s Anniversary and the State of the XM Profession
See More