Train Like an XM Professional

Accelerate your XM knowledge at your own pace with our specialized training courses. Go even further with XM.

Your Learning Journey Starts Here

Our online training curriculum and certifications are hosted on Qualtrics XM Basecamp - your hub for free, self-paced training content.

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The XM Fundamentals Certification

The XM Fundamentals Certification is a training-based certification designed for anyone interested in learning and being recognized for mastering essential XM principles. This certification requires completing three online courses and passing a comprehensive exam. This certification is open to everyone.

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Training Courses

  • Experience Management Foundations: Essentials for Operationalizing XM

    Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute

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  • Building and Maturing Your CX Program

    This course teaches how the XM Operating Framework and Maturity Model apply to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.

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  • Building and Maturing Your EX Program

    This course teaches how the XM Operating Framework and Maturity Model apply to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.

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  • Understanding Human Experiences

    At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.

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  • Modern Employee Experience Management

    Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.

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