Train Like an XM Professional

Accelerate your XM knowledge at your own pace with our specialized training courses. Go even further with XM.

Your Learning Journey Starts Here

Our online training curriculum is hosted on Qualtrics XM Basecamp - your hub for free, self-paced training content.

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Training Courses

  • Experience Management Foundations: Essentials for Operationalizing XM

    Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute

  • Building and Maturing Your CX Program

    This course teaches how the XM Operating Framework and Maturity Model apply to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.

  • Building and Maturing Your EX Program

    This course teaches how the XM Operating Framework and Maturity Model apply to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.

  • Understanding Human Experiences

    At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.