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Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model apply to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model apply to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.