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The XM Fundamentals Certification
The XM Fundamentals Certification is a training-based certification designed for anyone interested in learning and being recognized for mastering essential XM principles. This certification requires completing three online courses and passing a comprehensive exam. This certification is open to everyone.
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XM Masters
XM Masters is a premier professional development training for experience management leaders. The program is designed to provide students with advanced knowledge and skills in experience management. The program runs for twelve weeks and consists of a combination of in-person and online learning activities. The XM Masters program provides a strong, broad understanding of XM, as well as applied practitioner skills to deepen expertise in either customer or employee experience.
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Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in this course from the XM Institute
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Building and Maturing Your CX Program
This course teaches how the XM Operating Framework and Maturity Model apply to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
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Building and Maturing Your EX Program
This course teaches how the XM Operating Framework and Maturity Model apply to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
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Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.
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Modern Employee Experience Management
Traditional EX Programs have historically demonstrated value. But EX Management is continuously evolving, providing organizations with the agility they need to respond to rapid change and drive ongoing workforce improvements. Learn the features and practices of Modern EXM that can advance the maturity of your organization's EX Programs.