Experience Matters Blog

August 5, 2020

Yes, It’s Time to Get Rid of Old School Employee Surveys

Intention is everything when it comes to creating effective employee listening. Is your organization designing its approach to "check the box" or to trigger thoughtful action? In this blog post, learn three ways to modernize your EX measurement.

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August 4, 2020

Research Recap: The XM Diffusion Cycle

How can organizations expand Experience Management beyond isolated use cases? By following the XM Diffusion Cycle. This blog post shares keys findings from the report, "The XM Diffusion Cycle," which provides best practices from research with nearly 50 organizations.

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June 9, 2020

African Americans Have Lower Well-Being, and Employers Make it Worse During COVID

This blog post looks at data from our consumer studies which shows that African Americans' overall well-being declined dramatically in 2020. It also shows that they are less satisfied with their employers' response to COVID compared to other groups.

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May 21, 2020

Education and Healthcare Employees Are Most Impacted by Companies’ COVID Response

To understand the impact COVID is having on employees, we surveyed more than 5,000 US employees. This blog post highlights key findings from the study, including data about effectiveness rates, satisfaction levels, and quality of employer responses.

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May 13, 2020

Consider the Employee Journey When Improving Workplace Experiences

Engaged employees make a big difference inside organizations. This blog post covers three mindset shifts for raising employee engagement and how to bring them each to life across four key stages in the employee journey.

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May 11, 2020

HR Leaders: It’s Time to Build Your XM Skills

How does XM equip HR professionals with the tools to manage and master EX? This blog post describes how HR professionals can build their XM capabilities across the XM Operating Framework, which will help them better manage and master EX.

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May 8, 2020

How Do You Engage Employees? Adopt the Five I’s

How can XM programs trigger a “virtuous cycle” of engaged employees, good CX, and strong business results? This blog post looks at how companies can engage employees by focusing on the 5 I's: Inform, Inspire, Instruct, Involve, and Incent.

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April 15, 2020

Effective Communication: A Critical Skill to Propel XM Success

How can organizations cut through the noise to reach employees with essential information? This blog post dives into the XM Skill of Ecosystem Communications, which is about informing people of the value and progress of ongoing XM efforts.

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April 14, 2020

Tapping into the Six Traits of Human Beings During a Crisis

How can organizations build deeper emotional ties with people during a crisis? This blog post describes how companies can address the shifting concerns of customers and employees by considering their needs across the Six Traits of Human Beings.

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April 13, 2020

Managing the Working-from-Home Employee Experience

How are organizations across the globe managing the experiences of their employees who are working from home? This blog post covers the key findings from a Qualtrics webinar on the working-from-home employee experience.

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