Experience Matters Blog

March 11, 2022

Create More Actionable Insights With Employee Journey Analytics

Employee experience efforts typically gain insights from analyzing individual touchpoint feedback. To gain a richer understanding into what drives employee behaviors and attitudes, organizations should adopt employee journey analytics.

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January 27, 2022

Employees Around the World Want to Be Listened to and Treated Better

Qualtrics XM Institute surveyed 16,000 employees across 24 countries and found that 60% of them want their employers to listen more to their feedback and treat them better. The data makes a compelling case to improve employee experience.

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January 25, 2022

What Employees Around the World Look for in a New Job

In our latest global consumer study that spans 24 countries, we asked more than 16,000 employees what would be most important to them if they were searching for a new job.

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December 20, 2021

Seven Limitations of eNPS as an Employee Experience Metric

​Net Promoter® Score (NPS®) is a popular customer experience metric that is starting to be used for employee experience. While we like using CX practices in EX, Qualtrics XM Institute has identified seven severe limitations for using eNPS.

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December 13, 2021

Should You Tie Bonuses to Employee Experience Metrics?

Compensating managers and leaders for improvements in EX metrics may incentivise desired behaviors, but a poorly executed bonus program may result in rewarding the wrong behaviors and have an unintended negative impact. We provide tips on how to get this...

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September 15, 2021

Five Areas for Modernizing Employee Experience Management… Right Now

Given COVID and societal changes, organizations are being forced to reimagine the future of work. To navigate this seismic shift, organizations need a modern Employee Experience Management (XM) program to understand and respond to employees’ needs.

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August 26, 2021

It’s Time to Fix Five Common Broken Experiences

Across industries and countries, organizations make a set of common mistakes in both customer experience (CX) and employee experience (EX). Read how to fix these five broken experiences: “No,” Waiting, Onboarding, Decision, and Transition.

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May 25, 2021

Research Recap: Five Phases for Creating Powerful Personas

Personas allow organizations to understand and design for specific target audiences. This blog post shares key findings and examples from the report, "Five Phases for Creating Powerful Personas."

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May 11, 2021

Four Categories of CX and EX Alignment

A natural step in the progression toward becoming an XM organization is better aligning employee and customer experience efforts. In this piece, we present 4 categories of EX and CX alignment to help companies accelerate toward EX+CX instrumentation.

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April 22, 2021

Driving Action From Journey Maps

Journey mapping is a popular XM activity, yet these efforts often fail to make a substantive impact on customer or employee experiences. In this blog post, we explore the 5 categories for using journey mapping insights to drive action.

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