Experience Matters Blog
Customer and Employee Trust Indices, 2025
Organizations, and especially businesses, that design experiences with trust in mind can differentiate themselves in a broader environment in which trust appears to be lacking. Build trust with customers and employees while the opportunity is available.
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Introducing 2025, The Year of Connection
We believe that building connections will be essential in 2025. Join us as we explore how to create Strategic, Operational, and Human Connections throughout the year!
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Employee Experiences in High-Performing Organizations
Qualtrics benchmark research shows that high performing organizations exceed global averages on employee strategic alignment, trust in leadership, personal agency and resilience as they adapt to change.
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The Five Levels of Technology Maturity for XM Programs
An XM Platform is a mission-critical technology to help organization’s navigate today’s challenging business environment. Here we explore how its capabilities evolve over time, progressing through five levels of Technology Maturity for an XM Program
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The Technological Capabilities that Power an XM Platform
An XM Platform is a mission-critical technology to help organization’s navigate today’s challenging business environment. Here we explore the core capabilities and features an XM Platform needs to effectively scale and enable its XM practices.
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Introducing the Four Technology Pillars of an Effective XM Platform
An XM Platform is a mission-critical technology to help organization’s navigate today’s challenging business environment. In this article, we introduce the four pillars of an effective XM Platform: Listening, Understand, Act, and Operate.
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Building an Ethical and Effective Passive Employee Listening Program
This post shares how employees feel about different passive listening methods and advice for organizations looking to use them.
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The Evolution to Modern Experience Management
Experience Management (XM) is evolving from Passive Market Research to Embedded Human Empathy. This post explores the future of XM and explains how to build the 3 capabilities of a Modern XM program that is capable of transforming your business.
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2023: Year in Review (From XM Institute Faculty)
XM Institute’s faculty look back at 2023 and share some of the key themes, trends, and challenges they observed over the last year, along with looming challenges and predictions for 2024. They also share reflections on the Year of Empathy.
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Continuously Manage XM Value with the Realize Competency
To secure organizational attention and resources, XM teams need to track, manage, and communicate the business value of their efforts. This blog explores how you can demonstrate the value of your XM activities by mastering the Realize Competency.
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