Research and Posts
Tap into our thought-provoking content with compelling data, trends, and best practices to stay up-to-date on the latest insights and advice on how to mature your XM Program.
Tap into our thought-provoking content with compelling data, trends, and best practices to stay up-to-date on the latest insights and advice on how to mature your XM Program.
Use our comprehensive range of program tools and assessments to evaluate the current state of your XM program and identify the most impactful improvement areas.
Chart your own learning journey, starting with the fundamentals of core XM topics, and then expand your knowledge through a curated set of suggested resources.
Participate in our gold-standard XM curriculum, either online or in-person, to advance your XM expertise and empower your organization to design and accelerate your XM program.
Join the XM Professionals Network, a global peer-to-peer community of XM leaders, where you can share your learnings and best practices and advance your career.
Showcase your XM experience and knowledge by earning an XM Professional certification.
The XM Institute is led by Bruce Temkin, a globally recognized XM visionary. Our team includes XM Catalysts who have helped many of the world’s leading brands transform their experience management capabilities. We are collectively dedicated to helping XM professionals succeed.
XMP, CCXP, Distinguished Principal XM Catalyst
XM Professionals Network Leader
Ph.D., XMP, Principal XM Catalyst
XMP, CCXP, Head of the XM Institute
XMP, CCXP, XM Catalyst
Chief of Staff
XM Professionals Network Manager
Distinguished Principal XM Catalyst
Senior Research Associate
XMP, Principal XM Catalyst
Research Associate
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business – customer, employee, product, and brand. Over 13,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™) – the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.