Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Resource Type
XM Library
Assessment
SLICE-B Experience Review: Assessment
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Blog
Metrics: Recipes for Proving ROI and Elevating XM
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Blog
Three XM Practices That Should Differ Between EX and CX
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Blog
Survival Requires Adaptability. Supermarkets Lead and Government Lags
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Blog
The Four Causes of Customer Churn and What to Do About Them
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Research
Best Practices For Designing Survey Questions
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Data snippet
Channel Preferences Across Multiple Activities
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Data snippet
XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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Multimedia
The XM Diffusion Cycle
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Blog
Three CX Measurement Principles That Can Help Propel EX
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Blog
Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes
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Multimedia
Webinar: Expanding XM Capabilities & Behaviors: How Goldman Sachs Leverages the XMDC
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Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Blog
Using Journey Maps to Define Listening Posts
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