Blog
It’s Time to Update Your Relationship Measurement Program
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Resource Type
XM Library
Blog
Four XM Practices That Can Propel the Candidate Experience
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Blog
Five Guiding Principles of Customer Recovery and Closing the Loop
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Blog
Five Application Areas for Digital XM
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Worksheet
Template: XM Persona Documents
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Blog
Advice for Propelling Your Net Promoter Score Program
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Research
Five Phases for Creating Powerful Personas
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Data snippet
Who Customers Tell About Their Experiences
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Blog
Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis
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Blog
Research Recap: Best Practices for Designing Survey Questions
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Data snippet
Frequency of Bad Customer Experiences (by Industry)
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Launchpad
The Fundamentals of Digital Experience Management
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Blog
Tapping Into Five Types of Digital X-Data Collection Mechanisms
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Data snippet
Customers’ Preferred Feedback Channels
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Assessment
SLICE-B Experience Review: Assessment
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