Multimedia
Modern XM
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Resource Type
XM Library
Research
Global Consumer Loyalty Index
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Data snippet
How Consumers Choose Companies (by Country)
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Blog
Customer Experience Hits and Misses on CX Day
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Research
The State of CX Management, 2021
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Research
Effectively Combining CX and EX (by Walker)
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Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Blog
It’s Time to Fix Five Common Broken Experiences
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Research
Global Study: What Happens After a Bad Experience
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Research
Global Study: ROI of Customer Experience
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Data snippet
Customers’ Preferred Feedback Channels, 2021
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Data snippet
Net Promoter® Score (NPS) Across Countries
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Blog
Five Shifts for Building a Dynamic, Always-On Relationship Program
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Blog
Examining Digital Preferences Across 18 Countries
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Research
Global Study: Consumer Channel Preferences
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Blog
Is NPS a Good Global CX Metric?
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Research
Global Study: Consumer Feedback Channels
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