Blog
Research Recap: The XM Diffusion Cycle
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Resource Type
XM Library
Blog
Net Promoter Score Collapses During Pandemic
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Data snippet
Business Impact of CX and EX Management, 2020
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Multimedia
The Employee Engagement Virtuous Cycle
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Research
The XM Diffusion Cycle
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Multimedia
The Six XM Competencies
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Assessment
Customer Experience Maturity: Assessment
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Blog
Consumers’ Online and In-Person Plans as the U.S. Heads Back to Business
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Worksheet
Responsibilities of a CX Core Team: Strengths and Gaps
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Blog
How Do You Engage Employees? Adopt the Five I’s
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Assessment
Digital CX Maturity: Assessment
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Research
The Global State of XM, 2020
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Blog
Tapping into the Six Traits of Human Beings During a Crisis
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Multimedia
Webinar: Customer Experience in a Downturn
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Blog
XM Fireside Chat: Healthcare Experience with Bruce Temkin and Susan Haufe
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Blog
Adjusting Your CX Program to Deal with COVID-19
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Blog
XM Fireside Chat: XM Leadership with Bruce Temkin and Aimee Lucas
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Blog
XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey
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