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Financial Consequences of Delivering Bad Customer Experience (by Industry)

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XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)

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XMI Customer Ratings – Overall Scores, 2020 (by Industry)

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Data Snapshot: Channel Preferences Benchmark, 2020

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Research Recap: ROI of Customer Experience, 2020

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ROI of Customer Experience, 2020

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Net Promoter Score Collapses During Pandemic

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XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey

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New Research Digs into Industries and Consumer Feedback Patterns

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CX in the Airline Industry

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CX in the Automotive Industry

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CX in the Banking Industry

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CX in the Health Insurance Industry

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CX in the Hotel Industry

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CX in the Insurance Industry

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CX in the Retail Industry

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New Research Shows Strong ROI of CX

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ROI of Customer Experience, 2019

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