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Conversational Analytics Are Transforming Contact Centers
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XM Library
Research
How Success, Effort, and Emotion Affect Loyalty
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U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Economics of NPS, 2022
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Seven Mistakes to Avoid When Closing the Loop With Customers
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Global Study: ROI of Customer Experience, 2022
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Data snippet
XM Leaders Enjoy Stronger Business Performance, 2022
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Examining U.S. Optimism Across Gender and Age
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Best of XM Institute Content: Q1 2022
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The Voice of the Community: March 2022
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What is Net Promoter® Score (NPS)?
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U.S. Well-Being Increases for Everyone Except Hispanics
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Five Steps for Building a Strong CX Metrics Program in Hospitality
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XM Deep Dive: Deloitte Digital Uses a Dream Team to Elevate Talent Experience
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Build Four Action Loops to Respond to Insights
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