Research
Global Study: What Happens After a Bad Experience
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Resource Type
XM Library
Blog
Examining Digital Preferences Across 18 Countries
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Research
Global Study: The State of Consumer Experience
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Data snippet
Frequency of Bad Customer Experiences (by Industry)
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Data snippet
XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Research
Data Snapshot: Channel Preferences Benchmark, 2020
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Blog
Research Recap: ROI of Customer Experience, 2020
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Research
ROI of Customer Experience, 2020
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Blog
Net Promoter Score Collapses During Pandemic
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Blog
XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey
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Blog
New Research Digs into Industries and Consumer Feedback Patterns
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Research
CX in the Airline Industry
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Research
CX in the Automotive Industry
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Research
CX in the Banking Industry
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Research
CX in the Health Insurance Industry
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