Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Frequency of Bad Customer Experiences (by Industry)
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Financial Consequences of Delivering Bad Customer Experience (by Industry)
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XMI Customer Ratings – Consumer NPS® Scores, 2020(by Industry)
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XMI Customer Ratings – Overall Scores, 2020(by Industry)
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Data Snapshot: Channel Preferences Benchmark, 2020
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Research Recap: ROI of Customer Experience, 2020
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ROI of Customer Experience, 2020
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Net Promoter Score Collapses During Pandemic
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XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey
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New Research Digs into Industries and Consumer Feedback Patterns
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CX in the Airline Industry
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CX in the Automotive Industry
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CX in the Banking Industry
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CX in the Health Insurance Industry
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CX in the Hotel Industry
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CX in the Insurance Industry
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CX in the Retail Industry
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