Blog
Net Promoter Score Collapses During Pandemic
See More
Resource Type
XM Library
Blog
XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey
See More
Blog
New Research Digs into Industries and Consumer Feedback Patterns
See More
Research
CX in the Airline Industry
See More
Research
CX in the Automotive Industry
See More
Research
CX in the Banking Industry
See More
Research
CX in the Health Insurance Industry
See More
Research
CX in the Hotel Industry
See More
Research
CX in the Insurance Industry
See More
Research
CX in the Retail Industry
See More
Blog
New Research Shows Strong ROI of CX
See More
Research
ROI of Customer Experience, 2019
See More
Data snippet
Financial Consequences of Bad Customer Experiences (by Industry), 2019
See More
Research
Data Snapshot: What Happens After a Bad Experience, 2019
See More
Data snippet
XMI Customer Ratings – Overall Scores (by Industry), 2019
See More
Research
ROI of Customer Experience, 2018
See More
Research
What Happens After a Good or Bad Experience, 2018
See More
Research
The Customer Journeys That Matter the Most
See More