Research
Global Consumer Loyalty Index
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Resource Type
XM Library
Research
The State of CX Management, 2021
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Research
Effectively Combining CX and EX (by Walker)
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Research
Global Study: What Happens After a Bad Experience
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Global Study: ROI of Customer Experience
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State of the XM Profession
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Global Study: Consumer Channel Preferences
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Global Study: Consumer Feedback Channels
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Global Study: How Consumers Choose Which Companies To Buy From
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Calibrating NPS Across 18 Countries
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Global Study: The State of Consumer Experience
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The Global State of EX Management Programs, 2021
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Global Study: COVID Recovery and Vaccines
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Best Practices Across the Activate Competency
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Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Research
Five Phases for Creating Powerful Personas
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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