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Research

The XM Diffusion Cycle

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Research

The Global State of XM, 2020

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Research

The State of EX Management Programs, 2020

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Research

Three Shifts for Employee Experience Success

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Research

CX in the Airline Industry

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CX in the Automotive Industry

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Research

CX in the Banking Industry

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CX in the Health Insurance Industry

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Research

CX in the Hotel Industry

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Research

CX in the Insurance Industry

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CX in the Retail Industry

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Research

ROI of Customer Experience, 2019

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Research

Data Snapshot: What Happens After a Bad Experience, 2019

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Research

Data Snapshot: How Consumers Give Feedback, 2019

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Research

The Global State of XM, 2019

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Research

The State of Customer Experience Management, 2019

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Research

Operationalizing XM

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Research

State of Voice of the Customer Programs, 2019

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