Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Resource Type
XM Library
Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Research
Five Phases for Creating Powerful Personas
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Research
Best Practices For Designing Survey Questions
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Research
Data Snapshot: Channel Preferences Benchmark, 2020
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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Research
Best Practices Across the Disrupt Competency
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Research
Next-Level CX for B2B Companies (By Walker)
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Research
The Six Laws of Experience Management
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Research
ROI of Customer Experience, 2020
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Research
The XM Diffusion Cycle
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Research
The Global State of XM, 2020
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Research
The State of EX Management Programs, 2020
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Research
Three Shifts for Employee Experience Success
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Research
CX in the Airline Industry
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Research
CX in the Automotive Industry
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