Research
Global Study: Consumer Channel Preferences
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Resource Type
XM Library
Blog
Is NPS a Good Global CX Metric?
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Research
Global Study: Consumer Feedback Channels
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Research
Global Study: How Consumers Choose Which Companies To Buy From
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Research
Calibrating NPS Across 18 Countries
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Research
Global Study: The State of Consumer Experience
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Blog
Research Recap: Five Phases for Creating Powerful Personas
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Research
Global Study: COVID Recovery and Vaccines
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Blog
Four Categories of CX and EX Alignment
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Blog
How to Find and Fight Bias in Your X-Data
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Blog
Global Consumer Study On Experience, Loyalty, and COVID
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Blog
Driving Action From Journey Maps
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Blog
It’s Time to Update Your Relationship Measurement Program
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Blog
Four XM Practices That Can Propel the Candidate Experience
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Blog
Five Guiding Principles of Customer Recovery and Closing the Loop
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Blog
Five Application Areas for Digital XM
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Worksheet
Template: XM Persona Documents
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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