Data snippet
XMI Customer Ratings – Consumer NPS, 2021 (by Industry)
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Resource Type
XM Library
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Net Promoter Scores Partially Recover From 2020 Collapse
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Multimedia
Modern XM
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Global Consumer Loyalty Index
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How Consumers Choose Companies (by Country)
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Customer Experience Hits and Misses on CX Day
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The State of CX Management, 2021
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Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Global Study: What Happens After a Bad Experience
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Global Study: ROI of Customer Experience
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Data snippet
Customers’ Preferred Feedback Channels, 2021
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Data snippet
Net Promoter® Score (NPS) Across Countries
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Five Shifts for Building a Dynamic, Always-On Relationship Program
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