Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Resource Type
XM Library
Blog
It’s Time to Fix Five Common Broken Experiences
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Research
Global Study: What Happens After a Bad Experience
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Research
Global Study: ROI of Customer Experience
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Data snippet
Customers’ Preferred Feedback Channels, 2021
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Data snippet
Net Promoter® Score (NPS) Across Countries
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Blog
Five Shifts for Building a Dynamic, Always-On Relationship Program
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Blog
Examining Digital Preferences Across 18 Countries
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Research
Global Study: Consumer Channel Preferences
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Blog
Is NPS a Good Global CX Metric?
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Research
Global Study: Consumer Feedback Channels
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Research
Global Study: How Consumers Choose Which Companies To Buy From
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Research
Calibrating NPS Across 18 Countries
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Research
Global Study: The State of Consumer Experience
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Blog
Research Recap: Five Phases for Creating Powerful Personas
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Research
Global Study: COVID Recovery and Vaccines
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Blog
Four Categories of CX and EX Alignment
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