Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023
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Resource Type
XM Library
Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Worksheet
Template: Closed-Loop Workflow Map
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Research
Global Study: ROI of Customer Experience, 2023
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Blog
Best of XM Institute Content: Q1 2023
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Data snippet
HR Executives Overestimate How Well Their Organizations Use Employee Feedback
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Research
The State of CX Management, 2023
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How-to Guide
How to Create a Closed-Loop Program
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Blog
Introducing XM Masters Professional Development Training
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Handbook
XM Masters Student Handbook
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Blog
Four Principles for Action-Centric Dashboard Design
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Research
Experience Management Trends, 2023
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Multimedia
Embracing Emotions Across Your Organization
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Research
Global Study: HR Executives and XM
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Blog
Global Well-Being Declines from 2021
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Research
State of the XM Profession, 2023
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Research
Global Study: Employee Experience Trends across Asia-Pacific, 2022
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Research
Global Study: Employee Experience Trends Across Europe, the Middle East, and Africa, 2022
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