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Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Resource Type
XM Library
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Channel Preferences Across Multiple Activities
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Acting on Feedback Engages Employees
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XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Customer Experience Correlates with Future Purchase Intentions, 2020
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Effect of Success, Effort, and Emotion on Customer Trust, 2020
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Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020
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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020
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Business Impact of CX and EX Management, 2020
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Importance of Experience Management (XM) by Country, 2020
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Business Impact of Experience Management (XM), 2020
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Organizations’ Plans to Improve their Employee Experience, 2020
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State of Employee Experience Maturity, 2020
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Organizational Effectiveness at Using Types of Employee Feedback, 2020
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Organizations’ Plans to Improve their Product Experience, 2020
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Employee Experience Maturity Across the Six XM Competencies, 2020
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