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XM Library

Customers’ Preferred Feedback Channels, 2021

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Net Promoter® Score (NPS) Across Countries

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What Candidates Want From A New Job

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Who Customers Tell About Their Experiences

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Frequency of Bad Customer Experiences (by Industry)

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Customers’ Preferred Feedback Channels, 2020

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Financial Consequences of Delivering Bad Customer Experience (by Industry)

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Channel Preferences Across Multiple Activities

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Acting on Feedback Engages Employees

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XMI Customer Ratings – Consumer NPS® Scores, 2020(by Industry)

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XMI Customer Ratings – Overall Scores, 2020(by Industry)

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Customer Experience Correlates with Future Purchase Intentions, 2020

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Effect of Success, Effort, and Emotion on Customer Trust, 2020

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Customer Experience Correlates with Net Promoter® Score (NPS®), 2020

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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020

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Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020

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Business Impact of CX and EX Management, 2020

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Importance of Experience Management (XM) by Country, 2020

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