Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
See More
Financial Consequences of Delivering Bad Customer Experience (by Industry)
See More
Channel Preferences Across Multiple Activities
See More
Acting on Feedback Engages Employees
See More
XMI Customer Ratings – Consumer NPS® Scores, 2020(by Industry)
See More
XMI Customer Ratings – Overall Scores, 2020(by Industry)
See More
Customer Experience Correlates with Future Purchase Intentions, 2020
See More
Effect of Success, Effort, and Emotion on Customer Trust, 2020
See More
Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
See More
Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020
See More
Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020
See More
Business Impact of CX and EX Management, 2020
See More
Importance of Experience Management (XM) by Country, 2020
See More
Business Impact of Experience Management (XM), 2020
See More
Organizations’ Plans to Improve their Employee Experience, 2020
See More
State of Employee Experience Maturity, 2020
See More
Organizational Effectiveness at Using Types of Employee Feedback, 2020
See More
Organizations’ Plans to Improve their Product Experience, 2020
See More
Employee Experience Maturity Across the Six XM Competencies, 2020
See More