Experience Matters Blog
Best of XM Institute Content: Q3 2021
In this blog post, we look back at the most popular pieces of content XM Institute published in Q3 of 2021.
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Which Employees Are Looking For A New Job?
People talk about “The Great Resignation,” but who’s actually looking for a new job? XM Institute data shows that B2B sales reps, executives, medical professionals, and factory workers have increased their job searching the most.
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The Voice of the Community: September 2021
The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps last month’s events.
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Customer Experience Hits and Misses on CX Day
To celebrate CX Day, community members of the XM Professionals Network share their customer experience hits and misses.
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Five Areas for Modernizing Employee Experience Management… Right Now
Given COVID and societal changes, organizations are being forced to reimagine the future of work. To navigate this seismic shift, organizations need a modern Employee Experience Management (XM) program to understand and respond to employees’ needs.
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Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
Based on a global consumer study, we estimate that companies that deliver very bad customer experiences are putting $4.7 trillion sales at risk every year. This includes $1.7 trillion where consumers completely stopped spending with a company.
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The Voice of the Community: August 2021
The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps last month’s events.
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It’s Time to Fix Five Common Broken Experiences
Across industries and countries, organizations make a set of common mistakes in both customer experience (CX) and employee experience (EX). Read how to fix these five broken experiences: “No,” Waiting, Onboarding, Decision, and Transition.
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The Voice of the Community: July 2021
The XM Professionals Network (XMPN) is a global, free community for XM professionals who want to learn, connect, and advance their careers and the XM profession at large. This post highlights community growth, showcases members, and recaps last month’s events.
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XM Institute’s Anniversary and the State of the XM Profession
One year after XM Institute launched XMInstitute.com with the world’s most robust Experience Management (XM) library, the monthly XM Journal, and the XM Professionals Network, new research shows that the XM profession is thriving.
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