EXPERIENCE MANAGEMENT BEGINS HERE
Global Study: Consumer and Employee Attitudes Toward AI
EXPERIENCE MANAGEMENT BEGINS HERE
XMI Customer Ratings – Consumer NPS, 2023 (by industry)
EXPERIENCE MANAGEMENT BEGINS HERE
Global Study: Consumer Satisfaction and Loyalty, 2024
Launchpads
View All Launchpads
Launchpads
Check out our Launchpads, which are unique resources for starting to learn about important XM topics.
Did You
Know?
XM Pros
MEMBER SPOTLIGHT
Ethan O'ConnorSenior Manager, Voice of Customer // Change Healthcare
See our conversation with XM Pros member Ethan O'Connor, Senior Manager, Voice of Customer at Change Healthcare!
Watch Now
XM ANNOUNCEMENTS
+
November’s interactive virtual meetups are on Trends Shaping Employee Experience Management in 2024. See registration information here.
+
Ask an Expert! Dr. Cecelia Herbert, Principal XM Catalyst, will be answering questions in our LinkedIn community from 11/27 – 12/01. Learn more.
+
Not yet a member of the community? Join here.
Exclusive resources, insights, trends, XM updates, and more.
Recent Publications
Editor's Picks
BLOG
See More
BLOG
See More
HOW-TO GUIDE
See More
BLOG
See More
RESEARCH
See More
BLOG
See More
BLOG
See More
BLOG
See More
The XM Institute helps you
Understand
We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.
Connect
We facilitate a global community of XM professionals where you can network with and learn from your peers.
Accelerate
We research and uncover best practices to help you build and mature your XM program.
Succeed
We offer tools, training, and certification to help you advance your career as an XM leader.