Research
The State of Customer Experience Management, 2022
Read More
Blog
The Three Core Functions of a CX Center of Excellence
Read More
Tool
Worksheet: Stakeholder Mapping
Read More
Blog
Improving the Difficult Downsizing Experience
Read More
Blog
Best of XM Institute Content: Q2 2022
Read More

XM Library Resources

Go to the XM Library

XM Library

Resources

Image

LAUNCHPADS

Starter packs to begin learning more about core XM topics.

Image

DATA SNIPPETS

Charts & graphs showing key findings from our studies.

Image

RESEARCH REPORTS

In-depth research into key trends & best practices.

Image

TOOLS

Simple, practical tools to help assess & mature XM programs.

Image

MULTIMEDIA

Highly consumable, shareable videos on fundamental XM topics.

Launchpads

View All Launchpads

Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience
View All Launchpads

Did You

Know?

XM leaders' stock prices are 66 %-pts higher than XM laggards'

See the data

We have an FAQs page of common XM questions

See Expert Answers

Improving satisfaction leads to a 37% increase in customer spend

See the research

77% of orgs are in the earliest two stages of CX maturity

See the research

XM Pros

TOPIC OF THE MONTH

XM During Times of Uncertainty

Watch the Presentation

MEMBER SPOTLIGHT

Manar Sabry
Sr. Assistant Director for Strategic Analysis // Binghamton University

Manar is focused on developing a student success journey, applying data and analytics to identify factors that influence students’ ability to reach their education and career goals.

XM ANNOUNCEMENTS

+

August’s interactive virtual meetups are on XM During Times of Uncertainty. See registration information here.

+

Ask an Expert! Isabelle Zdatny, XM Catalyst, will be answering questions in the community from 8/22 – 8/26. Learn more.

+

Not yet a member of the community? Join here.
VISIT THE COMMUNITY

Exclusive resources, insights, trends, XM updates, and more.

SUBSCRIBE

Recent Publications

Go to the XM Library

BLOG

Commentary On XM Institute Business Resilience Report, Q3 2022

See More

RESEARCH

Business Resilience Report, Q3 2022

See More

BLOG

The Three Core Functions of a CX Center of Excellence

See More

BLOG

Improving the Difficult Downsizing Experience

See More
Go to the XM Library

Editor's Picks

See all Editor's Picks

BLOG

Commentary On XM Institute Business Resilience Report, Q3 2022

See More

BLOG

Conversational Analytics Are Transforming Contact Centers

See More

BLOG

Build Four Action Loops to Respond to Insights

See More

BLOG

Introducing 2022, The Year of Agility

See More

MULTIMEDIA

Modern XM

See More

BLOG

How Do You Explain Experience Management to Senior Executives?

See More

BLOG

Introducing the XM Professional (XMP) Certification

See More

BLOG

Goodbye Static Brands. Introducing Modern Brand Experience Management

See More
See all Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.