Blog
Introducing 2022, The Year of Agility
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Blog
Examining 10 Years Of Net Promoter Scores in the U.S.
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Research
Global Study: Consumer Desire for Better Customer Experience
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Blog
Should You Tie Bonuses To Employee Experience Metrics?
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XM Library Resources

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XM Library

Resources

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LAUNCHPADS

Starter packs to begin learning more about core XM topics.

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DATA SNIPPETS

Charts & graphs showing key findings from our studies.

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RESEARCH REPORTS

In-depth research into key trends & best practices.

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TOOLS

Simple, practical tools to help assess & mature XM programs.

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MULTIMEDIA

Highly consumable, shareable videos on fundamental XM topics.

Launchpads

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Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience
View All Launchpads

Did You

Know?

We have an FAQs page of common XM questions

See Expert Answers

Bad CX Puts $4.7 trillion in global consumer sales at risk

See the research

36% of Thai consumers prefer to buy from orgs who treat them well

See the research

84% of XM practitioners feel satisfied with the XM profession

See the research

XM Professionals Network

TOPIC OF THE MONTH

Propelling XM in the Year of Agility

Watch the Presentation

MEMBER SPOTLIGHT

Gina Hancher
Director of Customer Success // Gigamon

Gina and her team recently won an innovation award for leveraging Google and AI to create a shortcut that helps customers find information and self-serve faster.

XM ANNOUNCEMENTS

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Jan’s interactive virtual meetups are on propelling XM in the Year of Agility. See registration information here.

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Expert Q&A is taking place the week of 1/24 with Greg Chase, XM Catalyst.

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Recent Publications

Go to the XM Library

DATA SNIPPET

XMI Customer Ratings – Overall Scores, 2021 (by Industry)

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BLOG

The Voice of the Community: December 2021

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RESEARCH

Global Study: Areas for Customer Experience Improvements

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BLOG

The Top XM Institute Content of 2021

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Go to the XM Library

Editor's Picks

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BLOG

Introducing 2022, The Year of Agility

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BLOG

How Do You Explain Experience Management to Senior Executives?

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BLOG

Introducing the XM Professional (XMP) Certification

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BLOG

Goodbye Static Brands. Introducing Modern Brand Experience Management

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BLOG

Metrics: Recipes for Proving ROI and Elevating XM

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BLOG

Four XM Practices for Digitizing the Employee Experience

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TOOL

Prioritizing Improvements Across EX Skills and Actions

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DATA SNIPPET

XMI Customer Ratings – Overall Scores, 2020 (by Industry)

See More
See all Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.