XM Library Resources

XM Library

Resources

Image

LAUNCHPADS

Starter packs to begin learning more about core XM topics.

Image

DATA SNIPPETS

Charts & graphs showing key findings from our studies.

Image

RESEARCH REPORTS

In-depth research into key trends & best practices.

Image

TOOLS

Simple, practical tools to help assess & mature XM programs.

Image

MULTIMEDIA

Highly consumable, sharable videos on fundamental XM topics.

Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience

XM Professionals Network

TOPIC OF THE MONTH

Building Your Personal Brand

Watch the Presentation

MEMBER SPOTLIGHT

Beth Marin
UX Lead // Federal Aviation Administration

Beth is inspired by innovation and recently completed a program integrating leadership development, innovation, and design thinking

XM ANNOUNCEMENTS

+

Pro-to-Pro registration is now open. Connect 1:1 with XM professionals around the world. Sign up here.

+

Expert Q&A is taking place the week of 9/27 with Cecelia Herbert., PhD.

+

Sept’s interactive virtual meetups are on building your personal brand. See registration information here.

+

Not yet a member of the community? Join here.

VISIT THE COMMUNITY

Exclusive resources, insights, trends, XM updates, and more.

Recent Publications

Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.