Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Research
The Six Laws of Experience Management
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Blog
Five Areas for Modernizing Employee Experience Management… Right Now
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Blog
It’s Time to Fix Five Common Broken Experiences
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XM Library Resources

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XM Library

Resources

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LAUNCHPADS

Starter packs to begin learning more about core XM topics.

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DATA SNIPPETS

Charts & graphs showing key findings from our studies.

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RESEARCH REPORTS

In-depth research into key trends & best practices.

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TOOLS

Simple, practical tools to help assess & mature XM programs.

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MULTIMEDIA

Highly consumable, sharable videos on fundamental XM topics.

Launchpads

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Launchpads

Check out our Launchpads, which are unique resources for starting to learn about important XM topics.

Introduction to Experience Management

Driving Insights with X- and O-Data

Fundamentals of Customer Experience

Fundamentals of Employee Experience
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Did You

Know?

Japanese consumers give companies they like an NPS of -47

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Looking to connect with peers? Pro-to-Pro registration is open!

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53% of consumers cut their spending after a bad experience

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Satisfied customers are 4.2x more likely to trust an org

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XM Professionals Network

TOPIC OF THE MONTH

Driving Action from Your Voice of the Customer Program

Watch the Presentation

MEMBER SPOTLIGHT

Beth Marin
UX Lead // Federal Aviation Administration

Beth is inspired by innovation and recently completed a program integrating leadership development, innovation, and design thinking

XM ANNOUNCEMENTS

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Pro-to-Pro registration is now open. Connect 1:1 with XM professionals around the world. Sign up here.

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Expert Q&A is taking place the week of 10/25 with Moira Dorsey, XM Catalyst.

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Oct’s interactive virtual meetups are on driving action from your VoC programs. See registration information here.

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Recent Publications

Go to the XM Library

MULTIMEDIA

Modern XM

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RESEARCH

Global Consumer Loyalty Index

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BLOG

Best of XM Institute Content: Q3 2021

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BLOG

Which Employees Are Looking For A New Job?

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Go to the XM Library

Editor's Picks

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BLOG

How Do You Explain Experience Management to Senior Executives?

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BLOG

Introducing the XM Professional (XMP) Certification

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BLOG

Goodbye Static Brands. Introducing Modern Brand Experience Management

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BLOG

Metrics: Recipes for Proving ROI and Elevating XM

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BLOG

Four XM Practices for Digitizing the Employee Experience

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TOOL

Prioritizing Improvements Across EX Skills and Actions

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DATA SNIPPET

XMI Customer Ratings – Overall Scores, 2020 (by Industry)

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TOOL

Prioritizing Improvements Across CX Skills and Actions

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See all Editor's Picks

The XM Institute helps you

Understand

We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.

Connect

We facilitate a global community of XM professionals where you can network with and learn from your peers.

Accelerate

We research and uncover best practices to help you build and mature your XM program.

Succeed

We offer tools, training, and certification to help you advance your career as an XM leader.