Experience Matters Blog

September 8, 2023

What Will Generative AI Mean for Your XM Efforts?

Generative AI will be transformational, despite its short-term overhyping. Experience Management professionals need to plan around its capabilities in data summarization, pattern recognition, content personalization, and conversational interfaces.

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August 21, 2023

Do Your Executives Have the Ambition Necessary For XM Success? Assess It.

Executives’ XM ambition levels affect their willingness to support all the changes necessary to achieve long-term XM success. This post introduces an assessment you can use to evaluate your senior leaders’ XM Ambition across 4 key drivers.

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August 15, 2023

Tips for Designing Action-Centric Dashboards for Executives

Effective dashboard design is critical to secure executive adoption and prompt XM actions. These action-centric design tips will help you create simple, engaging executive dashboards that communicate key insights and shape strategic decisions.

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August 4, 2023

How XM-Centric Is Your Culture? Assess It.

Culture is one of the 3 pillars of a successful XM program. This post introduces an assessment you can use to evaluate your performance across the 4 attributes of an XM-centric culture: Purpose-Led, Human-Centric, Change-Minded, & Evidence-Based.

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April 12, 2023

Best of XM Institute Content: Q1 2023

In this blog post, we look back at the most popular pieces of content XM Institute published in Q1 of 2023.

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March 29, 2023

Introducing XM Masters Professional Development Training

XM Masters is the premier professional development training for Experience Management (XM) professionals. Join leading experts at XM Institute to develop the advanced skills and practices needed to transform experience-centric organizations

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March 6, 2023

Global Well-Being Declines from 2021

Consumers from 29 countries told us about their quality of life, which we tracked year-over-year.

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January 23, 2023

2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity

We share the state of US consumers' quality of life in 2022 by ethnicity, age, and gender based on our Well-Being Index (WBi), a measure of happiness, healthiness, and financial security.

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January 3, 2023

The Top XM Institute Content of 2022

To celebrate the end of 2022, we are highlighting our top 21 pieces of content from the last year.

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October 21, 2022

2022 U.S. Net Promoter Score Drops from 2021 Recovery

From our latest US consumer study, XM Institute found that Net Promoter Score fell for most industries from 2021 to 2022.

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