Worksheet
Template: Closed-Loop Workflow Map
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Template: Closed-Loop Workflow Map
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XM Masters Student Handbook
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Worksheet: Stakeholder Mapping
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Worksheet: CX Project Prioritization Exercise
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Worksheet: EX Project Prioritization Exercise
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Template: EX Project Evaluation Inventory
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Template: CX Project Evaluation Inventory
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Worksheet: Translating Verbatims into Action
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Template: XM Persona Documents
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XM Professional (XMP) Certification Handbook
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SLICE-B Experience Review: Assessment
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Effective XM Communication Plans: Strengths and Gaps
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Prioritizing Improvements Across EX Skills and Actions
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Prioritizing Improvements Across CX Skills and Actions
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Responsibilities of an EX Core Team: Strengths and Gaps
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EX Metrics Program: Strengths and Challenges
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Human Biases: Design Worksheet
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Customer Experience Maturity: Assessment
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