Worksheet
Template: XM Persona Documents
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Resource Type
XM Library
Tool
XM Professional (XMP) Certification Handbook
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Assessment
SLICE-B Experience Review: Assessment
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Worksheet
Effective XM Communication Plans: Strengths and Gaps
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Tool
Prioritizing Improvements Across EX Skills and Actions
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Worksheet
Responsibilities of an EX Core Team: Strengths and Gaps
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Worksheet
EX Metrics Program: Strengths and Challenges
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Worksheet
Human Biases: Design Worksheet
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Assessment
Customer Experience Maturity: Assessment
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Assessment
Employee Experience Maturity: Assessment
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Worksheet
Responsibilities of a CX Core Team: Strengths and Gaps
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Assessment
Digital CX Maturity: Assessment
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Worksheet
Leading XM-Centric Change: Strengths and Gaps
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Worksheet
Expanding XM: Current and Potential Use Cases
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Assessment
Experience Management Maturity: Assessment
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Assessment
Executives’ Commitment to XM: Assessment
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Worksheet
5 I’s of Employee Engagement: Strengths and Gaps
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