Multimedia
Realizing Value From Your XM Efforts
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Resource Type
XM Library
Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
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2022 XMI Customer Ratings – Consumer NPS (by Industry)
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NPS® Ratings Across 20 Industries, 2018 – 2022
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Blog
Improving the Difficult Downsizing Experience
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XM Leaders’ Stock Outperformed Through Uncertainty
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Research
Economics of NPS, 2022
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XM Leaders Enjoy Stronger Business Performance, 2022
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Multimedia
What is Net Promoter® Score (NPS)?
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Blog
Create More Actionable Insights With Employee Journey Analytics
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Data snippet
XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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Blog
Seven Limitations of eNPS as an Employee Experience Metric
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Multimedia
Modern XM
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Research
Global Study: ROI of Customer Experience, 2021
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Blog
Is NPS a Good Global CX Metric?
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Blog
How to Find and Fight Bias in Your X-Data
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Launchpad
The Fundamentals of Digital Experience Management
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