Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Resource Type
XM Library
Research
Global Study: ROI of Customer Experience, 2023
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Best of XM Institute Content: Q1 2023
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The State of CX Management, 2023
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Introducing XM Masters Professional Development Training
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Handbook
XM Masters Student Handbook
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Experience Management Trends, 2023
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Global Study: HR Executives and XM
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Global Well-Being Declines from 2021
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State of the XM Profession, 2023
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2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
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The Top XM Institute Content of 2022
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Multimedia
XM Discussions: Leading Through Uncertainty with American Express
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Global Study: Consumer Satisfaction and Loyalty
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2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Best of XM Institute Content: Q3 2022
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Global Study: IT Executives and XM
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Six Analytical Pathways That Link Employee and Customer Experience
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