Experience Matters Blog

February 21, 2018

5 Promises That Define B2B Customer Success

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August 13, 2013

50 CX Tips: Simple Ideas, Powerful Results

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August 24, 2020

B2B CX Management Efforts Have Room to Improve

How can B2B organizations adjust to increasingly high customer expectations? By embracing customer experience. In this post, we share data from CX professionals on the state of B2B CX and what differentiates leaders from laggards.

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November 21, 2016

Business-to-Business-to-Customer (B2B2C) CX Best Practices

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April 3, 2013

Eight FAQs About Customer Journey Mapping

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June 18, 2018

Introducing the Temkin Customer Success Index

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May 14, 2012

Net Promoter Score and Market Share for 60 Tech Vendors

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October 22, 2020

Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes

This blog post shares key findings from “B2B CX Best Practices: Embedding Actionable Insights into Key Processes,” which identifies 5 processes where CX teams can embed XM capabilities to sustain strong B2B customer relationships.

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November 1, 2017

Tech Vendors Receive Negatively Biased Customer Feedback (B2B)

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April 29, 2011

Three Models of B2B Customer Experience

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