Blog
2.5 Billion Employees Aren’t Trying Their Hardest
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Resource Type
XM Library
Blog
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
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Data snippet
XM Leaders’ Stock Outperformed Through Uncertainty
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Blog
Experience Management Leaders’ Stock Price Outperformed Peers Through COVID
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Research
How Success, Effort, and Emotion Affect Loyalty
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Research
Economics of NPS, 2022
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Research
Global Study: ROI of Customer Experience, 2022
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Data snippet
XM Leaders Enjoy Stronger Business Performance, 2022
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Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Research
Global Study: ROI of Customer Experience, 2021
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Data snippet
Customer Experience Correlates with Future Purchase Intentions, 2020
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Data snippet
Effect of Success, Effort, and Emotion on Customer Trust, 2020
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Data snippet
Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
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