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2.5 Billion Employees Aren’t Trying Their Hardest
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2.5 Billion Employees Aren’t Trying Their Hardest
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Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
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XM Leaders’ Stock Outperformed Through Uncertainty
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Experience Management Leaders’ Stock Price Outperformed Peers Through COVID
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How Success, Effort, and Emotion Affect Loyalty
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Economics of NPS, 2022
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Global Study: ROI of Customer Experience, 2022
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XM Leaders Enjoy Stronger Business Performance, 2022
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Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
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Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
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Global Study: ROI of Customer Experience, 2021
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Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Data Snapshot: What Happens After a Bad Experience, 2020
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Data Snapshot: How Consumers Give Feedback, 2020
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Customer Experience Correlates with Future Purchase Intentions, 2020
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Effect of Success, Effort, and Emotion on Customer Trust, 2020
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Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
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