Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Resource Type
XM Library
Research
Global Study: What Happens After a Bad Experience, 2022
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Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
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Research
Global Study: Consumer Satisfaction and Loyalty
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Research
How Success, Effort, and Emotion Affect Loyalty
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Research
Economics of NPS, 2022
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Blog
Examining 10 Years of Net Promoter Scores in the U.S.
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Research
Global Study: What Happens After a Bad Experience
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Research
Global Study: ROI of Customer Experience, 2021
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Blog
Examining Digital Preferences Across 18 Countries
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Research
Global Study: The State of Consumer Experience
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Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Data snippet
Frequency of Bad Customer Experiences (by Industry)
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Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
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Data snippet
XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Research
Data Snapshot: Channel Preferences Benchmark, 2020
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