Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
See More
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
See More
Global Study: What Happens After a Bad Experience, 2022
See More
NPS® Ratings Across 20 Industries, 2018 – 2022
See More
Global Study: Consumer Satisfaction and Loyalty
See More
How Success, Effort, and Emotion Affect Loyalty
See More
U.S. Consumer Journeys Needing Improvement Across 22 Industries
See More
Economics of NPS, 2022
See More
Examining 10 Years of Net Promoter Scores in the U.S.
See More
Global Study: What Happens After a Bad Experience
See More
Global Study: ROI of Customer Experience, 2021
See More
Examining Digital Preferences Across 18 Countries
See More
Global Study: The State of Consumer Experience
See More
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
See More
Frequency of Bad Customer Experiences (by Industry)
See More
Financial Consequences of Delivering Bad Customer Experience (by Industry)
See More
XMI Customer Ratings – Consumer NPS® Scores, 2020(by Industry)
See More
XMI Customer Ratings – Overall Scores, 2020(by Industry)
See More
Data Snapshot: Channel Preferences Benchmark, 2020
See More