Experience Matters Blog

March 21, 2024

Getting Started: Integrating Digital into Your CX Efforts

To succeed in our digital-first era, CX programs must incorporate digital technologies, strategies, and capabilities into their CX efforts. Here we break down the 5 steps for getting started and share examples of CX-digital partnership opportunities.

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July 25, 2023

The Path to Building a Modern Digital CX Program

While many organizations have some basic Digital CX elements in place, these programs are not yet optimized for the Digital-first Business Era. In this post, we break down the path they should follow to modernize their Digital CX efforts.

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