Research
Introducing Journey-Centric Experience Management
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Introducing Journey-Centric Experience Management
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Best of XM Institute Content: Q2 2024
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Global Study: ROI of Customer Experience, 2024
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The Economics of Net Promoter Score, 2024
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Template: Value Chain Framework
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Experience Management Trends, 2024
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The State of the XM Profession, 2024
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The Evolution to Modern Experience Management
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Announcing the Updated XM Fundamentals Certification
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Examining 12 Years of Consumer Trust Ratings
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2023: Year in Review (From XM Institute Faculty)
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Infographic: Top Factoids of 2023
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How to Develop a Business Case for XM Investments
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Continuously Manage XM Value with the Realize Competency
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Global Study: Consumer and Employee Attitudes Toward AI
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Global Study: Consumer Satisfaction and Loyalty, 2024
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Best of XM Institute Content: Q3 2023
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10 Lessons Learned from 1,000 Value Assessments
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