Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Resource Type
XM Library
Blog
The Five Levels of Technology Maturity for XM Programs
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Blog
The Technological Capabilities that Power an XM Platform
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Blog
Introducing the Four Technology Pillars of an Effective XM Platform
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Blog
XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Research
Introducing Journey-Centric Experience Management
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Blog
Best of XM Institute Content: Q2 2024
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Research
Global Study: ROI of Customer Experience, 2024
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Research
The Economics of Net Promoter Score, 2024
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Worksheet
Template: Value Chain Framework
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Research
Experience Management Trends, 2024
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Blog
The State of the XM Profession, 2024
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Blog
The Evolution to Modern Experience Management
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Blog
Announcing the Updated XM Fundamentals Certification
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Blog
Examining 12 Years of Consumer Trust Ratings
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Blog
2023: Year in Review (From XM Institute Faculty)
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Infographic
Infographic: Top Factoids of 2023
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How-to Guide
How to Develop a Business Case for XM Investments
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