Experience Matters Blog

June 18, 2018

Bruce Temkin

Introducing the Temkin Customer Success Index

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February 21, 2018

Bruce Temkin

5 Promises That Define B2B Customer Success

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November 1, 2017

Bruce Temkin

Tech Vendors Receive Negatively Biased Customer Feedback (B2B)

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November 21, 2016

Bruce Temkin

Business-to-Business-to-Customer (B2B2C) CX Best Practices

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January 27, 2014

Bruce Temkin

Why Net Promoter Score May Not Align with Business Results

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August 13, 2013

Bruce Temkin

50 CX Tips: Simple Ideas, Powerful Results

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April 3, 2013

Bruce Temkin

Seven Steps for Developing Customer Journey Maps

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July 17, 2012

Bruce Temkin

What Drives Net Promoter Scores (NPS) in IT?

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May 14, 2012

Bruce Temkin

Net Promoter Score and Market Share for 60 Tech Vendors

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April 29, 2011

Bruce Temkin

Three Models of B2B Customer Experience

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Editor's Picks

Three Phases for Heading Back to Business

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The Two Ultimate Questions for XM Metrics

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Six Types of Experience Data (X-Data)

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Core Experiences

Experience Management (XM)
Customer Experience (CX)
Employee Experience (EX)
Product Experience (PX)
Brand Experience (BX)

Competencies

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Disrupt

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