Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes

This blog post shares key findings from “B2B CX Best Practices: Embedding Actionable Insights into Key Processes,” which identifies 5 processes where CX teams can embed XM capabilities to sustain strong B2B customer relationships.

B2B CX Management Efforts Have Room to Improve

How can B2B organizations adjust to increasingly high customer expectations? By embracing customer experience. In this post, we share data from CX professionals on the state of B2B CX and what differentiates leaders from laggards.

Introducing the Temkin Customer Success Index

5 Promises That Define B2B Customer Success

Tech Vendors Receive Negatively Biased Customer Feedback (B2B)

Business-to-Business-to-Customer (B2B2C) CX Best Practices

Why Net Promoter Score May Not Align with Business Results

50 CX Tips: Simple Ideas, Powerful Results

Seven Steps for Developing Customer Journey Maps

What Drives Net Promoter Scores (NPS) in IT?