Welcome to the new Experience Matters blog! You may be noticing some (very cool) changes. That’s because we just launched the new Qualtrics XM Institute website, which now includes the Experience Matters Blog. This new site is the most comprehensive Experience Management (XM) resource in the world, and I couldn’t be more proud of what we’ve created.
One of the things I’m most excited about is that the new site provides a platform for us to share different content in a more dynamic way. Here are some of the key features:
- XM Library. You can access all of our great content (including this blog) in one place, which gives you the ability to search, filter, or browse through our comprehensive XM library.
- Launchpads. We’ve created (and will continue to expand) landing pages that help you ramp up your knowledge across a number of key topics.
- Tools. We’ve created (and will continue to expand) items such as assessments and worksheets that enable you to apply best practices in a self-service manner.
- Data snippets. We’ve created (and will continue to expand) charts showing key XM data points that you can easily download and incorporate into your own presentations.
- Multimedia. We’ve created (and will continue to expand) webinars and videos that help you learn the content in different ways. It even includes short videos that are ideal for sharing with executives and other stakeholders.
If you’re looking for someplace to start your journey around the site, here are some of my favorite items:
- Launchpad: The XM Operating Framework
- Tool: Digital Customer Experience Maturity Assessment (assessment) and Purposeful Leadership Evaluation (worksheet)
- Data snippet: Business Impact of Experience Management (XM)
- Multimedia: What Is Experience Management (video) and XM Governance – Bringing the Whole Company With You (webinar)
This is really exciting, and I hope that you love the new site! We’ll be adding a lot more content on an ongoing basis and are already planning some enhancements for the site.
Please let me know if you have any feedback.
The bottom line: The future of XM begins here.
Note: I started the Experience Matters blog in June 2007, and have since published thousands of posts. As part of shifting platforms, we decided not to bring over all of that content. So I apologize in advance if you are unable to find some of my older items on the current blog.