We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. consumers.
As a follow-up, we published blog posts that examine the results for each of the 20 industries. You can see links to all of those industry snapshots below:
- Airlines
- Auto Dealers
- Banks
- Computers & Tablets
- Credit Card Issuers
- Fast Food Chains
- Health Plans
- Hotels & Rooms
- Insurance Carriers
- Investment Firms
- Parcel Delivery Services
- Rental Cars & Transport
- Retailers
- Software Firms
- Streaming Media
- Supermarkets
- TV Service & ISPs
- TVs & Appliances
- Utilities
- Wireless Carriers
This blog post was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.
