Launchpads
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Launchpads
Check out our Launchpads, which are unique resources for starting to learn about important XM topics.
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Did You
Know?
XM Pros
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MEMBER SPOTLIGHT
Ethan O'ConnorSenior Manager, Voice of Customer // Change Healthcare
See our conversation with XM Pros member Ethan O'Connor, Senior Manager, Voice of Customer at Change Healthcare!
Watch NowExclusive resources, insights, trends, XM updates, and more.
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The XM Institute helps you
Understand
We define the discipline of Experience Management and create simple frameworks that make it easy to embed XM across your organization.
Connect
We facilitate a global community of XM professionals where you can network with and learn from your peers.
Accelerate
We research and uncover best practices to help you build and mature your XM program.
Succeed
We offer tools, training, and certification to help you advance your career as an XM leader.