Organizations today have ambitious goals for improving their Experience Management (XM), including customer experience, employee experience, product experience, and brand experience. But XM change isn’t easy; it requires significant transformation across almost every aspect of a business’s operations. This means that employees across the organization are going to need to change how they do their day-to-day jobs.
Use this worksheet to help you identify existing gaps and strengths in your XM-centric change strategies. For additional inspiration and examples of how to lead XM-change efforts, read the original report, Introducing Employee-Engaging Transformation.