Blog
Stop Writing Surveys and Start Designing a Fake Report
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Resource Type
XM Library
Data snippet
Customers’ Preferred Feedback Channels, 2020
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Blog
Take Employee Listening to the Next Level with Unstructured Listening
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Blog
Metrics: Recipes for Proving ROI and Elevating XM
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Blog
The Four Causes of Customer Churn and What to Do About Them
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Research
Best Practices For Designing Survey Questions
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Tool
Prioritizing Improvements Across EX Skills and Actions
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Blog
Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Blog
Using Journey Maps to Define Listening Posts
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Blog
Existing Metrics Aren’t Enough for Customer-Centric Strategy
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Launchpad
Driving Insights with X- and O-Data
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Multimedia
The Power of X- and O-Data
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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Blog
4 Ways to Modernize Your X-Data Systems
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Blog
What’s the Right Mix of O-Data and X-Data?
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