Blog
It’s Time to Update Your Relationship Measurement Program
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Resource Type
XM Library
Blog
Five Application Areas for Digital XM
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Blog
Advice for Propelling Your Net Promoter Score Program
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Data snippet
Who Customers Tell About Their Experiences
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Blog
Make the Investment or Not? A Case Study Using Regression-Based Driver Analysis
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Blog
Research Recap: Best Practices for Designing Survey Questions
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Launchpad
The Fundamentals of Digital Experience Management
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Blog
Tapping Into Five Types of Digital X-Data Collection Mechanisms
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Blog
Stop Writing Surveys and Start Designing a Fake Report
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Data snippet
Customers’ Preferred Feedback Channels
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Blog
Take Employee Listening to the Next Level with Unstructured Listening
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Blog
Metrics: Recipes for Proving ROI and Elevating XM
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Research
Data Snapshot: What Happens After a Bad Experience, 2020
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Research
Data Snapshot: How Consumers Give Feedback, 2020
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Blog
The Four Causes of Customer Churn and What to Do About Them
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Research
Best Practices For Designing Survey Questions
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Tool
Prioritizing Improvements Across EX Skills and Actions
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