Organizations don’t become customer-centric overnight. XM Institute’s research shows they evolve through five stages of maturity as they gradually master the six XM Competencies and 20 XM Skills.

Use the Customer Experience (CX) Maturity Assessment to evaluate how you are currently performing across each of these Competencies and Skills and determine where your CX program falls across the five maturity stages. Then review the detailed descriptions and actions provided to develop plans for making progress towards your CX goals.

Download the tool here:

Download the tool and accompanying QSF here:

This content is locked

Please register to gain access to all XM Institute resources.

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from XM Institute as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to XM Institute's Terms of Service & Privacy Statement