Key Findings
We collected responses from XM Professionals around the world and found that:
- XM pros are very satisfied. Eighty-four percent are extremely or somewhat satisfied with the XM profession, 68% feel the same about their compensation, and 70% about career advancement potential. XM leaders tend to be more satisfied than individual contributors.
- Working with insights is fundamental. Almost 75% of respondents say that uncovering and distributing insights is a significant component of their roles, and it’s the area where the they feel their expertise is strongest. Their weakest area: experience design.
- Leading change needs work. Forty-eight percent of XM leaders say that “leading multi-year transformation” is a significant component of their role, compared with 35% of individual contributors. However, both groups of XM pros selected this skill as the most important area for them to expand their personal expertise.
Figures
Here are the figures for this Snapshot:
- Respondent Organizations
- XM Experience and Education
- Experience Across Functional Areas
- Roles and Responsibilities
- Satisfaction with the XM Profession
- Appreciation and Job Searching
- Motivation and Enjoyment
- Key Components of XM Role
- Personal XM Experience
- Organization XM Maturity
- Valuable Resources for XM Professionals
- Professional Demographics: by Role
- Career Paths: by Role
- Professional Environment: by Role
- Motivation and Employment: by Role
- Components of Role: by Role
- Areas of Personal Growth: by Role
- Organization Demographics: by Satisfaction
- Professional Demographics: by Satisfaction
- Career Paths: by Satisfaction
- Roles and Responsibilities: by Satisfaction
- Professional Environment: by Satisfaction
- Motivation and Enjoyment: by Satisfaction
- Components of Role: by Satisfaction
- Areas of Personal Growth: by Satisfaction
- Personal Expertise: by Satisfaction
- Methodology
