Blog
The Five Essential Elements of CX Program Governance
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Resource Type
XM Library
Multimedia
Modern XM
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Blog
Modern XM Requires Less Fragmentation and More Alignment
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Launchpad
The Fundamentals of Digital Experience Management
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Blog
How XM Evolves to a Federated Governance Model
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Multimedia
The XM Diffusion Cycle
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Blog
Drive Change Top-Down and Bottom-Up… with Middle Managers!
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Tool
Prioritizing Improvements Across EX Skills and Actions
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Multimedia
Webinar: Expanding XM Capabilities & Behaviors: How Goldman Sachs Leverages the XMDC
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Blog
XM Competency: Leading a Multi-Year Transformation
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Worksheet
Responsibilities of an EX Core Team: Strengths and Gaps
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Blog
Five Tips for Using Our XM Maturity Assessments
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Blog
Research Recap: The XM Diffusion Cycle
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Research
The XM Diffusion Cycle
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Blog
Three Potential XM Roles for CIOs
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Multimedia
The Six XM Competencies
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