XMP, CCXP, XM CATALYST
Isabelle helps large organizations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends. She currently leads the XM Institute’s research into how companies identify, design, and deploy innovative new experiences. Other areas of expertise include digital CX design, metrics management, consumer psychology and emotions, and behavioral economics. Prior to joining Qualtrics in 2018, Isabelle spent five years working at Temkin Group – a research, consulting, and training firm dedicated to helping many of the world’s largest brands accelerate their experience transformation efforts. Isabelle is a certified Customer Experience Professional (CCXP) and a graduate of Wellesley College.
The Top XM Institute Content of 2021
XM Deep Dive with HSBC Canada: Designing the Future of Work Around Four Global Workstyles
The Five Essential Elements of CX Program Governance
Looking to Improve Your Response Rates? Use These Four Levers