Great customer experiences are carefully designed, not accidental.

In this webinar, Aimee Lucas covers the competencies and actions needed to design and deliver world-class customer experiences. From program leadership and activating the organization to the tools you need to build your skills, you’ll have everything you need to develop a CX program that delivers unmistakable value.


If you like the content of this video and would like to learn more, check out our Launchpad on The Fundamentals of Customer Experience.