A customer-centric culture is a vital ingredient in any successful CX program.

In this webinar, Aimee Lucas discusses the five keys to getting your whole organization rowing in the same direction and how each of these keys can impact your program’s success. She also covers techniques to help you start your transformation immediately.


If you like the content of this video and would like to learn more, check out our Launchpad on Nurturing an XM-Centric Culture.

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