Organizations tend to treat their customers with a distinct lack of empathy… even though human beings are naturally wired to be empathetic and organizations are entirely made up of human beings. What accounts for this gap?

Watch this short video to learn more about the five inhibitors of organizational empathy: Individual Context, Human Bias, Group Think, Corporate Culture, and Emotional Illiteracy. If you enjoyed the content of this video and would like to learn more, check out our original blog post on this topic.

This video was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018.

This content is locked

Please register to gain access to all XM Institute resources.

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from XM Institute as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to XM Institute's Terms of Service & Privacy Statement