Our annual benchmark study of senior executives around the world found that organizations with superior and above average Experience Management (XM) capabilities report better results in revenue growth, profitability, and employee retention as compared to those lacking in XM capabilities. This study surveyed over 1,200 senior executives from organizations with 2,000 or more employees from eight different countries. For more information on the business impact of XM, read the full The Global State of XM, 2020 report.
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