Research
Consumer Preferences for Privacy and Personalization, 2025 | Global Research Report
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Resource Type
XM Library
Blog
Customer and Employee Trust Indices, 2025
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Blog
The State of Customer Experience Across Federal and State Government Services
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Research
Consumer Channel Preferences and Priorities, 2025 | Global Research Report
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Blog
NPS Approaches Pre-Covid Rates
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Data snippet
XMI Customer Ratings – Overall Scores, 2024 (by Industry)
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Research
Consumer Sentiment Toward AI Evolves, 2025
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Blog
Introducing 2025, The Year of Connection
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Data snippet
XMI Customer Ratings – NPS, 2024 (by Industry)
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Research
Global Study: How Consumers Share Feedback, 2025
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Research
Global Contact Center Trends, 2025
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Blog
$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
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Research
Global Study: Bad Experiences Across 20 Industries, 2025
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Research
Global Study: Consumer Satisfaction and Loyalty, 2025
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Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Blog
The Five Levels of Technology Maturity for XM Programs
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Blog
The Technological Capabilities that Power an XM Platform
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Blog
Introducing the Four Technology Pillars of an Effective XM Platform
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