Data snippet
Executives Overestimate How Well Their Organizations Use Customer and Employee Feedback
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Resource Type
XM Library
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Conversational Analytics Are Transforming Contact Centers
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How Success, Effort, and Emotion Affect Loyalty
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U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Economics of NPS, 2022
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Measuring the Impact of Digital Experiences
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Seven Mistakes to Avoid When Closing the Loop With Customers
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Research
Global Study: ROI of Customer Experience, 2022
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Data snippet
XM Leaders Enjoy Stronger Business Performance, 2022
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Multimedia
What is Net Promoter® Score (NPS)?
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Blog
U.S. Well-Being Increases for Everyone Except Hispanics
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Five Steps for Building a Strong CX Metrics Program in Hospitality
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Momentum for 13 Online Activities
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Multimedia
Applying Experience Design to Disrupt the Status Quo
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Multimedia
What is Journey Mapping?
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Data snippet
The State of CX Maturity, 2021
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Research
Global Executive Study: COVID Impact on CX and EX
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Data snippet
XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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