Blog
Global Well-Being Declines from 2021
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Resource Type
XM Library
Research
Global Study: Employee Experience Trends in the Americas, 2022
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Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
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Blog
2022 U.S. Well-Being Fluctuates Across Age, Gender, and Ethnicity
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Research
Global Study: State of the Contact Center Experience
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Research
Global Study: Consumer Channel Preferences, 2022
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Blog
Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees
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Data snippet
2022 XMI Customer Ratings – Consumer NPS (by Industry)
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Blog
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
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Research
Global Study: What Happens After a Bad Experience, 2022
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Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
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Research
Global Study: Consumer Satisfaction and Loyalty
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Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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Blog
2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Blog
Tips for Frontline CX Training Program Success
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Blog
Five Lessons Learned About Pivoting In-Store CX During Times of Uncertainty
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Multimedia
Transforming Contact Centers With Conversational Analytics
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Blog
Lessons From a B2B CX Leader on How to Build a Customer-Centric Culture
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