Join Aimee Lucas, Distinguished Principal XM Catalyst, for an open, weeklong Q&A session from August 24th-28th, 2020. This is a recurring monthly event with a subject matter expert.
About Aimee: Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of the Qualtrics XM Institute, she focuses her efforts on helping organizations optimize their Experience Management (XM) programs. Aimee leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.