Finance Industry Event: Using Technology to Capture and Resolve Complaints
Complaint capture is a major part of a Voice of the Customer Program. Financial institutions need a smooth process to capture, mine, and resolve complaints.
Join Koren Stucki, VP of Strategic Consulting at XM Discover, and Amy Tinley, Principal Consultant at XM Discover to learn how financial institutions apply cutting-edge technology to complaint capture.
Join us on Thursday, February 2nd at 11:00 AM ET/05:00 PM CET.