Maturing Your B2B CX Program
B2B CX is generally proven to lag in maturity in comparison to B2C CX, oftentimes due to the complexity of B2B businesses. As a result, B2B CX is complex, creating unique challenges when trying to mature programs.
Join James Bampos, Head of B2B CX Solutions Strategy at Qualtrics, for a lively discussion on how B2B companies are continually transforming their CX programs in the areas of governance and data.
Join us on Thursday, September 22nd at 11:00 am ET/5:00 pm CET.